XBOX account link - all set ok but says no subscription
I've been having this issue for months - froze and restarted xBox pass in hopes it'll move it. Linked accounts seem to tie up, but something is clearly broken. I've found no resolution. The messages I sent via bot chats resulted in EA blamings XBOX, XBOX blaming EA - to me it's EA as XBOX shows everything correctly. I've done full cycle of troubleshooting several times. Contacted both teams - it's shocking how hard is it to get hold of anyone at EA and when you do, they've got no clue (just running off a script). Clearly issue in data between XBOX & EA but no means of EA team sending request to XBOX team to clarify and fix issue if account confirmed as Premium?
Hi there. Thanks for reaching out. What game are you trying to play? Also, what exactly is the error message you're getting?
It might be good to try clearing the local saved games. Please follow these steps:
- Hit the Guide button on your controller
- Go to Profile & system > Settings > System > Storage
- Select Clear local saved games
It also couldn't hurt to do a hard restart. Just hold down the power button on your console until it turns off and then turn it on again.Let me know how it goes. Thanks again!
