Xbox App And EA
i was going to download Madden 26 but when i went to Xbox app it wouldn't let me download i have both EA and Xbox on the same account i also have game pass ultimate and its not letting me download it...
Forum Discussion
EA_Leeuw
Community Manager
Community ManagerHey 8zfy92ygebiy Apologies for the late reply. I never got a notification of any activity on the thread, so thanks for the bump.
Thanks for sharing the error code -- that’s helpful.
Error -2147024891 typically points to a Windows permissions or authentication issue that’s preventing the Xbox App from properly connecting to the EA app. In most cases, this isn’t a Game Pass entitlement problem -- it’s the two apps failing to communicate correctly.
Let’s try a clean reset to fix the connection:
1. Fully close both apps
- Close Xbox App and EA app
- Open Task Manager and end any remaining Xbox or EA processes
2. Repair / Reset the apps
- Go to Windows Settings → Apps → Installed Apps
- Select Xbox App → Advanced Options → Repair
- If that doesn’t help, select Reset
- Repeat the same steps for the EA app
3. Run as Administrator
- Right-click the Xbox App → Run as Administrator
- Then launch/download Madden from within the Xbox App
Also double-check:
- You’re signed into Windows with an administrator account
- The Microsoft Store account matches your Xbox account
Just as a quick clarification as well -- this is a community forum, not live support, so response times can vary (especially over weekends). That said, we’ll absolutely try to help where we can.
Let me know:
- Does the error appear immediately or after clicking download?
- Are other EA Play titles downloading normally?
- Are you on Windows 10 or Windows 11?
We’ll narrow it down from there.
ive given up on madden And im doing BFV im on windows 11 and the error shows immediately and no other ea games are downloading
- EA_Leeuw
Got it -- thanks for the extra details.
Since you’re on Windows 11, the error appears immediately, and no EA Play titles download at all, that tells us this isn’t a Madden issue. It points to the Xbox App and EA app not properly connecting on the system level.
Let's see if these steps work:
1. Reset through Windows Settings
- Go to Windows Settings → Apps → Installed Apps
- Find Gaming Services
- Click Advanced Options
- Select Repair
- If that doesn’t help, choose Reset
- Repeat those same steps for:
- Xbox App
- EA app
- Restart your PC fully (not sleep)
After restarting:- Open the Xbox App first
- Try starting the download from there
2. Refresh Microsoft Store sign-in- Open Microsoft Store
- Click your profile icon → Sign out
- Close the Store completely
- Reopen → Sign back in
- Go to Library → Get updates
Windows 11 sometimes breaks Gaming Services silently, and this refresh can fix the handshake without needing command prompts.If the error still appears instantly after this, then it’s likely either:
- A deeper Gaming Services issue, or
- An account entitlement sync that Support would need to refresh
Let me know:- Has EA Play ever worked on this PC before?
- Does the error code stay the same?
- Are you logged into the same Microsoft account in Windows, Store, and Xbox App?
We’ll keep narrowing it down.
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