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Arthur Gibraltar's avatar
Arthur Gibraltar
Rising Veteran
1 month ago
Solved

your EA Play subscription has expired

game starts and closes after sims 4 logo and ea app shows subscription has expired. but I never had the subscription active before and I purchased everything through steam
  • EA_mplsnow's avatar
    EA_mplsnow
    1 month ago

    Hey Arthur Gibraltar​

    Good to hear that the clean user folder approach got the game to launch. Were you able to add the folders back and have the game load past the Sims 4 logo? That, or were you able to identify which folder was triggering the crashing? 

    With the EA App subscription expired message, if you own the base game and DLCs through Steam, it likely isn't contributing to the crashing. If you're concerned about it or notice any changes in your library, feel free to connect with live support and have them take a look at the EA account to make sure everything is good. 

    Let us know what you see, thanks! 

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