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Microsoft Xbox One S Summarize your bug Brake, clutch, gas And steering itself is not working on logitech G923. Drivers ...","body@stringLength":"1041","rawBody":"

Product: F1 23
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox One S
Summarize your bug Brake, clutch, gas And steering itself is not working on logitech G923. Drivers are updated And everything worka just fine on f1 22 And other games even Xbox main Screen.
What is your 16 digit Report Code? ACMK-VMJA-GMMS-GEEG
Can you please provide the name of your current internet service provider? Vectra
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Just pług logitech G923 on Xbox series S
What happens when the bug occurs? Wheel working o lat on buttons
What do you expect to see? Working wheel?

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Logitech G923 not working on f1 23 Please help

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@SteveJackson If you're a console user a PC should not be a requirement to update your wheel to work on a game that claims supports it. Especially when the same wheels work on other titles without the need to update the firmware. Having to go through that process seems like the dictionary definition of jumping through hoops to me.

Regarding posting my specific issue in a separate thread, I did just that on the 29th August here:

https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Logitech-G29-Force-Feedback-Loss-When-Starting-Second-Race/m-p/12896549#M9696

My issue has been ignored and dismissed (it's certainly not listed under \"Investigating\" on the Community Raised Issues post), so I've given up there be any chance the game will fully support my Logitech G29 without these FFB issues. That's why my statement that the game doesn't fully support Logitech wheels is perfectly justified.

I think it's pretty clear that something is very wrong with how user-reported bugs are being ignored.  As a result I expect most of these issues to persist in next year's version, not that I'd know because I won't be buying it.

","body@stringLength":"1484","rawBody":"

@SteveJackson If you're a console user a PC should not be a requirement to update your wheel to work on a game that claims supports it. Especially when the same wheels work on other titles without the need to update the firmware. Having to go through that process seems like the dictionary definition of jumping through hoops to me.

Regarding posting my specific issue in a separate thread, I did just that on the 29th August here:

https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Logitech-G29-Force-Feedback-Loss-When-Starting-Second-Race/m-p/12896549#M9696

My issue has been ignored and dismissed (it's certainly not listed under \"Investigating\" on the Community Raised Issues post), so I've given up there be any chance the game will fully support my Logitech G29 without these FFB issues. That's why my statement that the game doesn't fully support Logitech wheels is perfectly justified.

I think it's pretty clear that something is very wrong with how user-reported bugs are being ignored.  As a result I expect most of these issues to persist in next year's version, not that I'd know because I won't be buying it.

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Hey racers,

\n\n

We've been working closely with our partners at Logitech on the implementation of TrueForce, extra buttons, and RPM lights in order to support these features on the Xbox platform. Unfortunately, support for these features will not be available in F1®23 for compatible Logitech wheels.

\n


We know that these are highly requested features and the team is working towards making these features available in our future games.

\n\n

-Groguet

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There are some workarounds (listed throughout this thread) but they don't work for everybody. And because Codemasters/EA couldn't fix these issues (even though some of them were introduced by them after an update), they decided to drop official support for certain Logitech steering wheels. Which is completely unacceptable and has put me off this series for good.","body@stringLength":"497","rawBody":"@alexioB Sadly not. There are some workarounds (listed throughout this thread) but they don't work for everybody. And because Codemasters/EA couldn't fix these issues (even though some of them were introduced by them after an update), they decided to drop official support for certain Logitech steering wheels. Which is completely unacceptable and has put me off this series for good.","author":{"__ref":"User:user:3436176"},"isEscalated":null,"postTime":"2023-12-19T08:47:33.636Z"},"ForumReplyMessage:message:8352876":{"__typename":"ForumReplyMessage","id":"message:8352876","revisionNum":1,"uid":8352876,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:f1-23-en"},"conversation":{"__ref":"Conversation:conversation:8352323"},"subject":"Re: F1 23 Logitech G923 not working / very low FFB","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8352876"},"body":"
@geezw wrote:
@alexioBSadly not. There are some workarounds (listed throughout this thread) but they don't work for everybody. And because Codemasters/EA couldn't fix these issues (even though some of them were introduced by them after an update), they decided to drop official support for certain Logitech steering wheels. Which is completely unacceptable and has put me off this series for good.

This is factually incorrect. Support for any specific Logitech wheel has not been dropped. If it's in the supported wheels and controllers thread, it's stayed in.

Support for features on certain wheels were reverted to previous levels (Trueforce on XBox). 

If you have any specific issues, then please feel free to start a new thread and tag me and / or @EA_Groguet 

The advice remains the same;

For console users: Connect your wheel to a PC and check for firmware updates (G29 has none yet). You will need GHub

G25/G27 support is PC only because they are PS3 wheels (the game is not designed for PS3); PC Drivers are legacy https://support.logi.com/hc/en-gb/articles/360023350333

For PC users: Repeat the step about GHub as advised to console users. (If you use the G25/G27/G29 there are also no firmware updates). Firmware is listed below (all from latest GHub)

PRO Racing Wheel for PC (ver: 133.5.100/13.3.55)
- Added ability to reset the center position of the wheel.
- PRO Racing Wheel for PlayStation/PC (ver: 133.5.100/13.3.55)
- Added ability to reset the center position of the wheel.
- PRO Racing Wheel for Xbox/PC (ver: 133.5.100/13.3.55)
- Improvements to Xbox Force Feedback specification.
- Added ability to reset the center position of the wheel.
- G920 (ver: 96.4.50)
- Improvements to Xbox Force Feedback specification.
- G923 for Xbox (ver: 139.2.50)
- Improvements to Xbox Force Feedback specification.

Bear in mind that workarounds are exactly that. If you have updated as advised here and have to employ a workaround, please add this to your bug report.

","body@stringLength":"2990","rawBody":"
@geezw wrote:
@alexioBSadly not. There are some workarounds (listed throughout this thread) but they don't work for everybody. And because Codemasters/EA couldn't fix these issues (even though some of them were introduced by them after an update), they decided to drop official support for certain Logitech steering wheels. Which is completely unacceptable and has put me off this series for good.

This is factually incorrect. Support for any specific Logitech wheel has not been dropped. If it's in the supported wheels and controllers thread, it's stayed in.

Support for features on certain wheels were reverted to previous levels (Trueforce on XBox). 

If you have any specific issues, then please feel free to start a new thread and tag me and / or @EA_Groguet 

The advice remains the same;

For console users: Connect your wheel to a PC and check for firmware updates (G29 has none yet). You will need GHub

G25/G27 support is PC only because they are PS3 wheels (the game is not designed for PS3); PC Drivers are legacy https://support.logi.com/hc/en-gb/articles/360023350333

For PC users: Repeat the step about GHub as advised to console users. (If you use the G25/G27/G29 there are also no firmware updates). Firmware is listed below (all from latest GHub)

PRO Racing Wheel for PC (ver: 133.5.100/13.3.55)
- Added ability to reset the center position of the wheel.
- PRO Racing Wheel for PlayStation/PC (ver: 133.5.100/13.3.55)
- Added ability to reset the center position of the wheel.
- PRO Racing Wheel for Xbox/PC (ver: 133.5.100/13.3.55)
- Improvements to Xbox Force Feedback specification.
- Added ability to reset the center position of the wheel.
- G920 (ver: 96.4.50)
- Improvements to Xbox Force Feedback specification.
- G923 for Xbox (ver: 139.2.50)
- Improvements to Xbox Force Feedback specification.

Bear in mind that workarounds are exactly that. If you have updated as advised here and have to employ a workaround, please add this to your bug report.

","author":{"__ref":"User:user:269057"},"isEscalated":null,"postTime":"2023-12-19T12:41:05.365Z","parent":{"__ref":"ForumReplyMessage:message:8352875"}},"ForumReplyMessage:message:8352878":{"__typename":"ForumReplyMessage","id":"message:8352878","revisionNum":1,"uid":8352878,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:f1-23-en"},"conversation":{"__ref":"Conversation:conversation:8352323"},"subject":"Re: F1 23 Logitech G923 not working / very low FFB","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8352878"},"body":"

@SteveJacksonIt's not factually incorrect, they confirmed right here on these forums that Logitech wheels with Trueforce are no longer officially supported, when they promised originally that they would be.

And the fact that you've had to list a bunch of steps and workarounds, and that the onus is on the user to jump through hoops to update their firmware in the hope that it might work (and in some cases makes no difference whatsoever), suggests that support even on non-Trueforce Logitech wheels is patchy at best. I have a non-Trueforce Logitech wheel, and my FFB works intermittently.

","body@stringLength":"722","rawBody":"

@SteveJacksonIt's not factually incorrect, they confirmed right here on these forums that Logitech wheels with Trueforce are no longer officially supported, when they promised originally that they would be.

And the fact that you've had to list a bunch of steps and workarounds, and that the onus is on the user to jump through hoops to update their firmware in the hope that it might work (and in some cases makes no difference whatsoever), suggests that support even on non-Trueforce Logitech wheels is patchy at best. I have a non-Trueforce Logitech wheel, and my FFB works intermittently.

","author":{"__ref":"User:user:3436176"},"isEscalated":null,"postTime":"2023-12-19T12:51:14.265Z","parent":{"__ref":"ForumReplyMessage:message:8352876"}},"ForumReplyMessage:message:8352879":{"__typename":"ForumReplyMessage","id":"message:8352879","revisionNum":1,"uid":8352879,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:f1-23-en"},"conversation":{"__ref":"Conversation:conversation:8352323"},"subject":"Re: F1 23 Logitech G923 not working / very low FFB","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:8352879"},"body":"
@geezw wrote:

@SteveJacksonIt's not factually incorrect, they confirmed right here on these forums that Logitech wheels with Trueforce are no longer officially supported, when they promised originally that they would be.

And the fact that you've had to list a bunch of steps and workarounds, and that the onus is on the user to jump through hoops to update their firmware in the hope that it might work (and in some cases makes no difference whatsoever), suggests that support even on non-Trueforce Logitech wheels is patchy at best. I have a non-Trueforce Logitech wheel, and my FFB works intermittently.

I’m not going to argue semantics with you. Updating your device is not “jumping through hoops”.

The fact that you must do it on PC if you are console is because of the locked down console OS and the fact that they are MANUFACTURER updates, not developer updates. 

The only wheel mentioned here that is NOT on the supported list is the Logitech Pro wheel. 

It has a G923 compatibility mode. 

Trueforce support was reverted in patch 1.05 which was clearly communicated. This was for the benefit of the majority of users AIUI. It does not make the wheel incompatible. 

I think it’s also clear that the forum has communicated the need for updates multiple times. Without that, the factors around replication of the issues persist. 

So if you’d like a specific issue looking at, then post a detailed bug report in a new thread as advised. 

","body@stringLength":"1863","rawBody":"
@geezw wrote:

@SteveJacksonIt's not factually incorrect, they confirmed right here on these forums that Logitech wheels with Trueforce are no longer officially supported, when they promised originally that they would be.

And the fact that you've had to list a bunch of steps and workarounds, and that the onus is on the user to jump through hoops to update their firmware in the hope that it might work (and in some cases makes no difference whatsoever), suggests that support even on non-Trueforce Logitech wheels is patchy at best. I have a non-Trueforce Logitech wheel, and my FFB works intermittently.

I’m not going to argue semantics with you. Updating your device is not “jumping through hoops”.

The fact that you must do it on PC if you are console is because of the locked down console OS and the fact that they are MANUFACTURER updates, not developer updates. 

The only wheel mentioned here that is NOT on the supported list is the Logitech Pro wheel. 

It has a G923 compatibility mode. 

Trueforce support was reverted in patch 1.05 which was clearly communicated. This was for the benefit of the majority of users AIUI. It does not make the wheel incompatible. 

I think it’s also clear that the forum has communicated the need for updates multiple times. Without that, the factors around replication of the issues persist. 

So if you’d like a specific issue looking at, then post a detailed bug report in a new thread as advised. 

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@geezw wrote:

@SteveJackson If you're a console user a PC should not be a requirement to update your wheel to work on a game that claims supports it. Especially when the same wheels work on other titles without the need to update the firmware. Having to go through that process seems like the dictionary definition of jumping through hoops to me.

Then I’m afraid you’re just showing a lack of understanding of why the situation exists.

Precisely because your console isn’t able to perform an update in the manner the MANUFACTURER delivers it. If this is the case, your “beef” is with Logitech, who I am sure will tell you that that is exactly the case.

So, do you then transfer your ire to Microsoft? Because they design and operate the XBox (understandably) in the closed fashion they do for good reason (to protect the integrity of the product/platform). 

No, it seems you’re happy to post your theories here (which it is a free world after all) that if read out of context tell others not to bother to update their firmwares and we should all just wait for the developer to pull a rabbit from their hat?

Or do EA simply remove the Logitech wheels from the compatibility list entirely? 

I have read your bug thread and I can assure you it was not ignored. It was included in a recent update tracking push that has been instigated through appropriate channels. 

When there is more to see, you will see it. But I can’t speak to discussions or decisions I’m not party to.

Thanks.

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@SteveJacksonIf you actually read my bug report you'd know that I'm a PC user, using all the latest software, drivers, firmware, etc.

Also there's no need to be condescending by suggesting I have a \"lack of understanding of why the situation exists.\" I'm actually an industry veteran with well over 30 years experience of both developing and testing games, I think I know how games are made, how hardware support is integrated, and how to go about reporting and addressing bugs.

How bug riddled these games are suggests it's the moderators acting as a link between users and developers that have a \"lack of understanding\", otherwise some of these issues might actually get fixed.

I think it's pretty obvious the odd year team has already moved on to the 2025 version, with the even year team well into development on the 2024 version, more than likely unaware that these issues persist from one version to the next (unless of course the odd/even year team split has changed under EA ownership).

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@geezw wrote:
@SteveJacksonIf you actually read my bug report you'd know that I'm a PC user, using all the latest software, drivers, firmware, etc.

I have read it. I’ve read it again (yesterday actually) and still trying to assist as much as possible, thanks.

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@geezw wrote:

@SteveJacksonIf you actually read my bug report you'd know that I'm a PC user, using all the latest software, drivers, firmware, etc.

Also there's no need to be condescending by suggesting I have a \"lack of understanding of why the situation exists.\" I'm actually an industry veteran with well over 30 years experience of both developing and testing games, I think I know how games are made, how hardware support is integrated, and how to go about reporting and addressing bugs.

How bug riddled these games are suggests it's the moderators acting as a link between users and developers that have a \"lack of understanding\", otherwise some of these issues might actually get fixed.

I think it's pretty obvious the odd year team has already moved on to the 2025 version, with the even year team well into development on the 2024 version, more than likely unaware that these issues persist from one version to the next (unless of course the odd/even year team split has changed under EA ownership).

Then I’m puzzled by that response. 

If you’re aware, then the only possible route is to collate user responses with replicable and actionable information. 

And then again, you’re so sure of what’s going on. 

So I think we’re concluded.

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@geezw wrote:
@SteveJackson\"So I think we’re concluded.\" And there it is. With that response you've revealed exactly why these issues never get fixed. If you can't answer the question, or replicate or fix the bugs users report, you just shut down the conversation and pretend they're not happening.

Yes you’re absolutely correct of course! 🤣

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Hey All,

\n\n

Got to drop in with this one. Please make sure you are following the AHQ guidelines and the Do's and Don'ts. 

\n\n

AHQ is a place to discuss the games and issues we run into while playing some of our favorite games. If we continue to see the thread derail, we will lock it down.

\n\n

Cheers!

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