Pitcoin doesn't exists even I buy it.

I bought the F1 23 Champion Edition (EA App, PC),  but I have 0 Pitcoins. Wondering what was going on, I went ahead and bought an additional 24,000 Pitcoins, but they never showed up. I tried restarting and logging back in, but nothing worked. The payment went through, so I'm basically just getting ripped off. I really hope this gets fixed immediately. If this isn't resolved, it's basically a scam.