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LCAMluis's avatar
LCAMluis
9 months ago
Solved

EA app - Can't Open F1 24

"The splash screen which can be described as the F1 logo on a black background appears for ~1 sec, after which it disappears. After another ~1 second, the EA APP comes back into foreground. The game ...
EA_Groguet's avatar
EA_Groguet
Icon for Community Manager rankCommunity Manager
9 months ago

Hey there,

Can you attach any crashes in %ALLUSERSPROFILE%\eaanticheat\Crashdumps ?

To attach them, you can compile them in a zip, and then attach the file to your message.

-Groguet

  • evil_mercenary's avatar
    evil_mercenary
    9 months ago

    there's sadly no crash dumps in the folder - the EAAnticheat itself doesn't appear to be crashing as far as i can tell. the appcrash in the event log is specifically referring to the F1_24.exe too.
    are there any kinds of crash dumps that i might be able to gather otherwise?

    i'm currenly in the process of reinstalling again (i thought i'd give it a try whilst waiting between replies). i'm not certain, but this may have removed previous crash dumps if any were present (however, the folder's last modification timestamp suggests that this isn't the case).


    if I continue to have the same issue after finishing the reinstall, I shall return with whatever further information I can get - including those crash dumps if they generate.

    is there anything additional that i may possibly be able to help gather? (e.g. are there any command line parameters to be provided for verbose logging or anything else?)

    i've attached direct exports of the event logging i'm referring to to help

  • briano19399's avatar
    briano19399
    9 months ago

    My Crashdumps directory is empty.....Brian

  • evil_mercenary's avatar
    evil_mercenary
    9 months ago
    @EA_Groguet just additionally confirming - after reinstall since my last post, and subsequent attempted failed launches i've still got no crash dumps in that folder.
    (please refer to my previous reply relating to the event logs - i don't think eaanticheat itself is necessarily the file crashing, as the crash in the event log is based on F1_24.exe, but the anticheat is showing an error before handing over to the main game exe seemingly. event logs attached to previous reply)
    • Karlo3110's avatar
      Karlo3110
      9 months ago
      @evil_mercenary after reviewing windows event viewer I can see this message:

      The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

      If the event originated on another computer, the display information had to be saved with the event.

      The following information was included with the event:

      EAAntiCheatService
      Failed to obtain Origin directory


      The message resource is present but the message was not found in the message table

      • evil_mercenary's avatar
        evil_mercenary
        9 months ago

        that specific event doesn't make sense to me - all the details are the same on my PC as shown.
        the main part is really - 

        "The following information was included with the event:

        EAAntiCheatService
        Failed to obtain Origin directory"

        this shows that the EAAntiCheatService wasn't able to find a directory, or access it - but the application does not actually crash. it seems to gracefully close, or otherwise hand over to F1_24.exe before doing so.

        on my PC I *do* have the EA App installed, (as well as the Origin application itself, though it is inactive).
        I have tried launching the game as admin, as well as setting each of the EA Anti cheat service executables, and DLLs and services to execute as SYSTEM and as administrator in order to attempt to provide the required filesystem permissions that might have been interfering with their ability to access the required files and directories.

        unfortunately, this did not help.
        I've also tried launching the game (from steam and from the EXE) with, and without, EA App and/or Origin being open. nothing changes the original behaviour described in the event logging in any way sadly.

        the EAAntiCheat log message seems like the "smoke"  - but there's not enough logging to show where the metaphorical "fire" is.
        it would be helpful if there were some kind of verbose logging mode for the EAAntiCheat service which we could enable to perhaps provide more information

    • macklagged's avatar
      macklagged
      9 months ago

      Product: F1 24
      Platform:PC
      Please specify your platform model. PC
      Summarize your bug I open f124 via ea app and it goes to splash screen (after loading anticheat and after i select f124 not vr) then goes black and crashes.
      What is your 16 digit Report Code?
      What peripherals are you using? Please list the exact make and model. Lian Li uni sl fans x6 (connected to fan hub) Lian li galahad 360 (connected to aio hub) akko keyboard corsair dark core rgb mouse steelseries arctis nova 7x (i dont have steelseriesgg) vg34vqel1a
      Can you please provide the name of your current internet service provider? telstra
      Which area is the bug/glitch in? Single Player
      Steps: How can we find the bug ourselves? i dont know
      What happens when the bug occurs? loads splash screen, crashes into black screen, then goes back to ea app
      What do you expect to see? the game open

      ‌

      Product: F1 24
      Platform:PC
      Please specify your platform model. PC
      Summarize your bug I open f124 via ea app and it goes to splash screen (after loading anticheat and after i select f124 not vr) then goes black and crashes.
      What is your 16 digit Report Code? dont have one
      What peripherals are you using? Please list the exact make and model. Lian Li uni sl fans x6 (connected to fan hub) Lian li galahad 360 (connected to aio hub) akko keyboard corsair dark core rgb mouse steelseries arctis nova 7x (i dont have steelseriesgg) vg34vqel1a
      Can you please provide the name of your current internet service provider? Telstra
      Which area is the bug/glitch in? Single Player
      Steps: How can we find the bug ourselves? idk
      What happens when the bug occurs? loads splash screen, crashes into black screen, then goes back to ea app
      What do you expect to see? the game open

      ‌

  • xahmol's avatar
    xahmol
    9 months ago

    Folder C:\ProgramData\eaanticheat\Crashdumps is empty also here.

    • Karlo3110's avatar
      Karlo3110
      9 months ago
      Do we all need to stop trying and just refund the game? I feel like whatever we are saying is being ignored. EA is straight up ignoring us instead of talking to the community. I opened a forum post, talked on multiple, talked to support and this is still not resolved. We really need live support calls like good old days.. not all automated responses and bots.
      • evil_mercenary's avatar
        evil_mercenary
        9 months ago
        @Karlo3110 i would certainly agree that live support, or some kind of realtime troubleshooting would really be my personally preferred approach, should one of the EA representatives be able to reach out and help perform it!
  • evil_mercenary's avatar
    evil_mercenary
    9 months ago
    @EA_Groguet Hi there - is there anything further we can check, or any kind of verbose logging we can add?
  • KamiNoTeF1's avatar
    KamiNoTeF1
    9 months ago

    Hello, since yesterday my game does not want to work on Steam. Yet the day of the patch everything went well I was able to play. But for 2 days nothing works, I reverify all my drivers, all my peripherals. I searched the ea forums to try what others offer but nothing works.

    I put with my message the 2 error files and the dxdiag.

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