Error code keah-pkjg-jdcs-erad

Can you provide a video of when it happens or explain when specifically it is happening?

Everything was ok till 2 days ago. Now the app just randomly minimizes after few minutes. It does not matter if you play or just start the game and leave the menu open. I need to check if maybe there was some windows update because now I tried a different game and the problem seems the same there so I think that maybe it is no related directly with the game. I thought that when I get the error code after this happens you would know what causes this error code and could help me to solve the issue.

I don’t have access to systems that EA can so im trying to collate information so see if i can try to resolve or escalate