Forum Discussion

Rising Rookie

10 months ago

game crashed on the menu

Hi team, here my issue wit F1 24 that I purchased on steam. whenever i try to play, it keep freeze and sending me back to windows on the menu before I click menus. i tried verify the game, uninstalle...

Community Manager

10 months ago

Hey SuperoldMan05,

Thanks for including some information about your system. There are a number of BlueScreen and LiveKernelEvent errors popping up with the nvlddmkm.sys file here, which is related to NVidia drivers.

It looks like you have recent drivers, but it may help to completely uninstall them using a program like DDU before doing a clean reinstall. Rolling back to an earlier driver would also be worth a try if you're still seeing the same thing after the clean reinstall.

If you're overclocking anything, I'd try setting that back to the stock speed as well.

From there, it may also help to run the System File Checker tool to help rule out any corrupted or missing files. It may also be worth trying a clean boot at that point to see if another program or process may be interfering.

Please be sure you've checked through these steps if the issue's still going on by that point, thanks!

SuperoldMan05
Rising Rookie
9 months ago
Hi man, i tried uninstall VGA Driver using DDU then i rolled back the VGA driver to second last update. tried to open the game, still crashed then I tried run the system file checker, everything is okay, none of corrupted files, run the game and still crashed. So, I tried to clean boot,disable everything on task manager startup, restart my laptop then open the game, FINALLY I can play the game, so far so good I played 3 races. i think there is application on my laptop interfere the game, I don't know what is the application yet. i will try to enable it one by one to find the rat. anyway, thanks for suggestion.
SuperoldMan05
Rising Rookie
9 months ago
update, the game crashed again, tried to verify on steam, it says 3 file is failed to validate. how to fix this ?