Forum Discussion

bouffantalloy87's avatar
bouffantalloy87
Seasoned Newcomer
3 months ago
Solved

F1 TV Pro subscription

I bought the iconic edition on Steam but I saw I'm supposed to get the code from EA, where do I look to redeem it. I checked the payment history on my EA account and it didn't list anything there. 
nmbhoy3's avatar
nmbhoy3
Icon for Codemasters Team rankCodemasters Team
2 months ago

Hi, C_staff44​  & KINGCLAXSON​ ,

Thanks for reporting the issue you are experiencing. As helpfully highlighted above, please check your email folders. 

Please can you confirm if you do receive the codes, as there can sometimes be a delay for them being generated and sent after booting F125. I will raise for investigation studio side in the meantime.

In regards to WeDGEinald​ - thank you for reporting this issue, and I'm sorry to hear you have encounter an issue. We provide the code from our partner, so if there are any issues with the code, please can you contact their support channels. Please use this link and follow the instructions that F1TV have provided: https://support.formula1.com/s/f1-tv?language=en_US

Thanks

  • KINGCLAXSON's avatar
    KINGCLAXSON
    Seasoned Newcomer
    2 months ago

    Hello, I have still not received anything after 2 days, I bought the game through steam in the US.

    • nmbhoy3's avatar
      nmbhoy3
      Icon for Codemasters Team rankCodemasters Team
      2 months ago

      Thank you KINGCLAXSON​ - I have raised a ticket to investigate this issue and will report back, and ask for any further information if required.

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