3 years ago

F1 22 is stuck "Connecting to Online Services" for an indefinite amount of time

I am on Steam, PC platform

I'm having what I believe is a similar issue to the crash issues. My game is not crashing, but appears to be stuck in a middle-ground screen where "communicating with online services" (see screenshot) and a yellow spinny wheel show up for an indefinite amount of time. There is motion from the loading graphic, so the screen isn't frozen. I've waited for up to 30 minutes with no observed progress. This started on Monday.

I've tried the following, not necessarily in order:
-Reinstall the game
-restart my modem/router (worked on Aug 23 and then hasn't worked again)
-flush DNS

-manually assign DNS

-repair/reinstall windows
-launch the game without my wheel plugged in
-launch the game from a different device

-launch the game on wifi

-disable steam overlay and Desktop Game Theatre

-verified my game files

Things I have not tried:
updating my BIOS

Both my Windows and graphics drivers are up to date. I've tried launching previous F1 games (F1 2021) and they were able to reach the main menu. I'm also able to access the Internet and play other online games without issue.

@EA_Atic

update Aug 28: BIOS update did not fix the issue

Update Aug 28 10:40pm PST: launching the game in offline mode allowed me to get to the main menu, however when I went back into online mode, the game now has the same "communicating with online services" graphic, but from inside the game. I am able to navigate menus freely.

Update Aug 29: It appears that my issue was related to steam cloud, possible a desync in my cloud save and my local save. Disabling steam cloud allowed me to reach the menus!

f1 22

30 Replies

Major_Castleman
3 years ago
Update Sep 5: The issue has returned. The previous fix of having steam cloud disabled was not able to be used because steam cloud was already disabled. All of the other previous solution options also did not work. This time when I attempted the account swap fix, my friend could not load into the game with my account. I am contacting Steams support to see if there is an issue with my account on their end. There was a new fix, however: I was able to share my library with a different account and access the game that way.
@EA_Atic
SteveJackson
Hero (Retired)
3 years ago
@Major_Castleman wrote:
Update Sep 5: The issue has returned. The previous fix of having steam cloud disabled was not able to be used because steam cloud was already disabled. All of the other previous solution options also did not work. This time when I attempted the account swap fix, my friend could not load into the game with my account. I am contacting Steams support to see if there is an issue with my account on their end. There was a new fix, however: I was able to share my library with a different account and access the game that way.
@EA_Atic
I had this once, just killed the .exe and it didn't return.
However, I had updated mainboard drivers and there was some system latency introduced so I reverted.
Major_Castleman
3 years ago
Interesting. I found a new workaround where launching the game in offline mode in steam and then going back online from inside the game allows me to connect properly
TaylanVural
3 years ago
I have the same issue.How did you fix it?
Ultrasonic_77
Hero
3 years ago
@TaylanVural wrote:
I have the same issue.How did you fix it?
The posts above tell you how earlier posters solved this in their cases.
TaylanVural
3 years ago
It didn't work for me
Billokko84
3 years ago
me neither
LePerron56
3 years ago
I have the same issue right now with my PS5 (november 13
Major_Castleman
3 years ago
So disabling steam cloud worked for a bit, but then that stopped working. I turned steam cloud back on and I haven't had an issue recently. It seems like the game is just inconsistent in its ability to read steam cloud saves? There's another option of sharing your steam library with a second account and playing the game that way.
apollojeff24
Rising Scout
3 years ago
I’ll add some to this. I’ve been experiencing the same problems on PS5 since the Sports Liveries update. Have tried reinstalling the game, deleting save data, rebuilding database on PS5, manual DNS settings, different networks. Nothing helps.

I did turn off internet connection and the game let me connect in offline mode (no online features). Turned internet back on and tried to reconnect, experienced the infinite “connecting to online services” message again.