F1 24 VR Close - Error code: EMSS-SDCTCXGR-VRVD

previously ne the portal help.ea.com opened a Case # 195534564, which was closed without giving me answers or details, I only see the screenshots that I attached, but I still have the same problem without solution, I can not play or run F1 World races with the glasses Oculos Quest 2, as it sticks the game stops responding, does not throw any error the game itself, but from Steam VR throws a critical error, which does not allow me to play