Forum Discussion

xHarlekin's avatar
xHarlekin
Seasoned Traveler
2 years ago
Solved

Offensive names - and EA support literally doesn’t care

Playing clubs is always interesting, as you’ll always come across someone thinking a certain name might be “funny’. So, reporting an offensive avatar name yesterday, EA support once again, simply ign...
GoonerB's avatar
GoonerB
Seasoned Adventurer
2 years ago

@Nunya1287

As far as I know, it's not even EA. It's a 3rd party company that provide block lists that EA subscribed to.

Likely why it's such a mess and not really fit for purpose.

Edit:

Seems EA use CleanSpeak to do all the profanity filtering for them. 

https://cleanspeak.com/

Nunya1287's avatar
Nunya1287
Seasoned Adventurer
2 years ago
@GoonerB That makes more sense, it being a software than what was said above.

  • GoonerB's avatar
    GoonerB
    Seasoned Adventurer
    2 years ago

    @Nunya1287

    I'd presume there is some EA interaction or moderation involved somewhere along the lines, but 99% of issues or filtering is automatic.

    Our name "TFF 08" got banned 2 days ago (after 10+ years, used to be a commentary option too), and can only presume that was done by some algorithm as surely no human could possibly see anything offensive in it!

    Meanwhile we see club names or player names daily that are clearly there to spread hate or offend, and reporting them does absolutely nothing.

    It's a total mess, completely out of control, and is getting far worse each week/month/year.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey all, just to once again clarify that all reports are reviewed by our team. 

    If action is taken or not then this is not something that we can communicate with you.

    There can be reasons why a name that may appear offensive to you is not actioned due to additional context that our team has at hand.


    Darko

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