2 years ago

Refund FC24

Good day! I paid for the purchase of FIFA 24, the money was debited from my card, but the purchase on the site was rejected. It's been 10 business days and I still haven't gotten my money back! Th...

EA_Aljo

Community Manager

2 years ago

@Sl1mControl

You'll need to speak with an advisor to have this investigated. Please follow the instructions here to get in touch with one.

Sl1mControl

2 years ago

@EA_Aljo I don't have a button to contact an assistant

Heman_Superman
Seasoned Ace
2 years ago
@Sl1mControl Alter the issue categories and give it another try; this might resolve the problem.
- Sl1mControl
  2 years ago
  @Heman_Superman Does not help
  - Heman_Superman
    Seasoned Ace
    2 years ago
    @Sl1mControl There can be a few factors that determine the contact options like region and the categories selected. Can you double-check the region is set to the right country (flag in the top right of the help.ea.com website). What categories would you be selecting at the moment?