Hey @Pinkoroponko are you also having issues with your connection. If there are server issues we'll see it on this side and let the community know.
For your issue please try the following: https://help.ea.com/en/help/faq/problems-playing-online/
Darko
I won't make any effort to explain this to you because, as usual, you're focused on trying to excuse the bad game and blame the issues on the customers.
Just out of curiosity, since you saw my screenshots showing my connection, what exactly seems to be the issue there?
So, that's it, right? You can't even uphold your claim of "customer responsibility to fix their connection"
I asked a simple question, backed by real data in the form of a screenshot, about your thoughts on my gigabyte connection. Is this the connection I'm supposed to manage or troubleshoot?
That is why everybody is mentioning the fact that on this forum the support ends before it even starts...
I actually think support has been pretty good here. On our old forum there wasn’t much communication. On here you know if it’s a server issue or your connection. If it’s something on your end which it seems to be at least you know. Since it’s on your end it’s something your isp has to look into fixing not ea.
If it’s not a server issue it’s either up to your isp or could be your setup like tv monitor system ect. What’s good about ea letting you know it’s not a server issue you know where to look and how to fix it.
Since it’s not on eas end their support can’t really help you besides giving you basic help.
What you need is your isp to go over the technical info with you or figure out something in your setup.
No offence, but have you read what I was asking?
Please explain how to troubleshoot a gigabite connection....are you somehow considering this a connection that somehow need troubleshooting?
Just fiy, this is the translation of a gigabite connection : an internet service that offers a maximum connection speed of 1 gigabit per second (Gbps)
Second, I don't quite understand your comments. Are you an EA support engineer? If not, your explanations don't make any sense and are essentially as unhelpful as my own observations. Neither of us are official sources. At least in my case, I'm trying to explain an issue I'm experiencing firsthand.
So, I kindly request that you allow an official representative to handle support-related matters.
I’ve not looked at it the best way I could tell is by posting a video. With the input overlay on. That way you can see the actual delay or lack of it depending on how in or out of sync the overlay is on screen.
In the end I don’t work for your isp so I am not going to be able to fix it anyway.
You don’t have to work for ea or be a support engineer to see the support from ea is helpful on here.
I am just giving my opinion as are you.
I really don t get it, based on your comments " not working for your ISP, so I am not going to be able to fix anyway", how and based on what your are pointing to my ISP.
Kindly keep your comments asside and do not point to my or the rest of the community ISP.
I believe I have sufficient technical knowledge to thoroughly understand my setup, and I can confidently say that it's more than adequate.
Honestly it’s not worth arguing with you. I never have lag or delay and ea say there isn’t a server issue. This means it’s obviously on your end but if you don’t want to look into fixing it there is nothing anyone can do.
Perfect, good luck
Community ManagerImportant to remember @all3l33 that CMs are humans and we get to take time off to spend with family.
If I don't respond then it can be for a number of reasons.
A speed test is great but it's not an accurate depiction of your connection. It's a moment in time, often done to a specific server. I have a Gigabit line, get great speeds when I test but then a lot less in practice. This is because there are numerous intricate things going on when you stream, time of day is a factor, remember when everyone was working from home and during the day speeds just died around the world, other devices connected, how your ISP is routing your data.
Much like owning a sports car, it may be able to do 150kmh in seconds but a faulty engine connection and you can struggle to hit 20kmh.
Darko
still blaming customers after got paid, typical EA.. so when we playing SB with pro setting but the opponent playing like legendary setting.. how that?
Dear @EA_Darko
Thank you for your reply. Please be assured that there are no hard feelings about the delay; I understand that everyone needs time off.
However, I must point out that while your explanation, especially your analogy with sports cars, was quite creative, the issue is not with the internet, router, or hardware device, but with the game itself, so it is applying, only in a different scenario.
Your response is appreciated, but it doesn't address, once again, the core problem.
Also, I'm curious how working from home is now a reason for a slow connection—what was the reason before remote work became common?
Once again, thank you for taking the time to reply to each query on this forum, though I had expected a bit more from EA support.
Dear @RadioShaqs
Well, the previous message did not address my others' questions.
Additionally, while I can observe your frequent participation in various threads, may I ask about your background and experience?
Please note that personal home experience is not quite relevant in this context as differences in gameplay experience can vary greatly depending on location for example.
Therefore, please ensure your advice meets a certain standard of support, and if you have discovered any substantial information, kindly share it.
Thanks,
My advice was basically the same as darkos. What would really show what’s going on is a video with the input overlay. A speed test isn’t giving you the full picture. Then again who am I? I don’t work for ea or your isp so don’t take my advice.
Community ManagerIf the issue was with the game itself @all3l33 then every player would see it.
I used work from home to illustrate how many people saw speeds drop during the pandemic.
I play maybe 10 hours a week of FC 24 minimum and never have issues with speed or lag, I keep my network running well and regularly do troubleshooting to keep it running well.
Darko
Community ManagerThey are not though @all3l33 and at this point it really feels that you are less interested in working to improve your connection than just complaining on AHQ.
And that this fine, you are free to complain about the game as much as you would like here but I won't be replying any more.
Darko
Alright, I guess I'm not really interested in fixing my connection, am I? Can you clarify how exactly you fix a gigabyte connection?
What exactly should I say to my provider? Like, "Hey, I have one game that lags significantly compared to others."
There's always something: if it's not my internet, it's my hardware setup; if it's not that, it's my skills. The only game who is requesting to boot a PS5 in safe mode to clean the cache daily...
Regarding the support, EA needs to address the issue, as the assistance provided, at least for this game, is very poor or you may even consider it nonexistent.
Thanks.
Community ManagerYou are seeing gigabit connection @all3l33 and thinking you can't have issues. The fastest broadband in the world doesn't mean you won't have issues.
Your connection is your responsibility, if seeing issues with lag or slow speeds we can share the troubleshooting guides and other steps but beyond that it is up to you to work with your ISP to troubleshoot.
Darko
Community ManagerAs I have said before @SirCarbonara, you are free to blame the servers but it's simply not the case that they are the cause. If there are server issues we can see from our side and when this occurs it is communicated on here and social media.
A disconnection does not mean that your internet has dropped, it does not mean that you are offline of your internet is not connected, it is all about bandwidth. You can have a disconnection when all is working if you do not have the bandwidth to continue.
Darko
As I mentioned, my connection is perfectly fine; you can see the proof in the image. However, once again, your "support" stops after confirming my connection is OK.
So, please explain further.... I am using your EA link to check my connection status, and I am not encountering any issues, yet, I am still supposed to check with my provider for what reason?
Also, according with EA notes I should be not impacted or at least not every game...
95+ is Great: Your Connection Quality isn’t impacting your gameplay and disruptions are rare.
Absolutely unbelievable—does EA support have any suggestions other than contacting my internet provider?
And let me ask you something else: since this is a standard recommendation, I assume you've provided it to hundreds of customers. Out of 100 customers, how many have come back and said, "Amazing, it fixed my gameplay issue?" Probably none, because this is completely untrue.
