Forum Discussion

Ferrando187's avatar
2 years ago

Cant play anymore since blue screen crash

Hello guys,

Two days ago my pc crashed and gave me the classic blue screen. After my pc restarted itself i wasnt able to play the game anymore. First i tried repairing through EA/Origin. That didnt help. Today i reinstalled the game and i still cant play the game.

The game actually launches and i get to select my save file but after that im seeing white/blue/gray screens.

Has anyone had this before or does someone know how to fix this?

My drivers are up to date btw and i am able to play other games.

Here's a video how it looks like: https://streamable.com/fv0qyw

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Ferrando187 

    Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

    Some general troubleshooting steps:

    • Make sure all available Windows Updates and hardware driver updates are installed
    • Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    • Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
    • Check your machine meets the below requirements: 

      OS: Windows 10 - 64-Bit
      Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
      Processor(Intel): Intel Core i5-6600K @ 3.50GHz
      Memory: 8 GB
      Graphics Card(AMD): AMD Radeon RX 570 4GB
      Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
      Direct X: 12 Compatible video card or equivalent (feature level 12_0)
      Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
      Hard Drive Space: 100 GB

    Thanks.

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