Forum Discussion

1 year ago

Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...

technical issues

EA_LeonSK
1 year ago
Hey all,

We got confirmation from our Team that the issue is now fixed.

We want to thank you all for the examples provided and your patience.

LeonSK

Alhsani911

1 year ago

every time i open a pack am getting logged out , tried web companion and mobile app .

EA_QueenBee
Community Manager
1 year ago
Hey @Alhsani911,

Are you getting any error messages? If so, what do they say?

What platform do you play on, by the way?
- Alhsani911
  1 year ago
  Am on PS5 , here is the error that appears
  - sithlord99
    Seasoned Newcomer
    1 year ago
    Yeah me too.
    I’m on Xbox
- LetsPlay75
  Seasoned Vanguard
  1 year ago
  Hi,
  
  Its happening on the companion app and web app. It says login server is unavailable and kicks you out and you login again to see your pack in unassigned.
- Freekyeight
  1 year ago
  @EA_QueenBee still not fixed while using the webapp, adding the pre-order popup is probably part of the issue because it was working fine before that
Ki3r4nM95
Rising Rookie
1 year ago
Im getting the same. Apparently its because of people using snipe bots which surely isnt true because iv never used one.
rohamaher
Rising Rookie
1 year ago
@Alhsani911 Same issue, plus, it seems like it had affected the pack weight, it's worse than ever.
RYANMULLAN15
1 year ago
Same here, I have to re enter my email and password every time too. Didn't have an issue yesterday just noticed today.
- lllIIlMadridLou
  1 year ago
  Same issue. Started around 930pm last night for me / pacific time