Forum Discussion

1 year ago

Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...

technical issues

EA_LeonSK
1 year ago
Hey all,

We got confirmation from our Team that the issue is now fixed.

We want to thank you all for the examples provided and your patience.

LeonSK

Alhsani911

1 year ago

every time i open a pack am getting logged out , tried web companion and mobile app .

EA_QueenBee

Community Manager

1 year ago

Hey @Alhsani911,

Are you getting any error messages? If so, what do they say?

What platform do you play on, by the way?

Alhsani911
1 year ago
Am on PS5 , here is the error that appears
- sithlord99
  Seasoned Newcomer
  1 year ago
  Yeah me too.
  I’m on Xbox
- ramram09
  1 year ago
  After signing in, I try to open packs from Rivals rewards and get a message that log in is unavailable and it logs me out.
LetsPlay75
Seasoned Vanguard
1 year ago
Hi,

Its happening on the companion app and web app. It says login server is unavailable and kicks you out and you login again to see your pack in unassigned.
Freekyeight
1 year ago
@EA_QueenBee still not fixed while using the webapp, adding the pre-order popup is probably part of the issue because it was working fine before that
ramram09
1 year ago
@EA_QueenBee It says login unavailable even though I am already logged in to the web app. Only seems to happen when opening packs.
- EA_QueenBee
  Community Manager
  1 year ago
  Hey folks,
  
  Are y'all getting these errors on the console/PC itself too, or only on the apps?
  - ramram09
    1 year ago
    @EA_QueenBee I have only tried the web app.
gfhfghfhth564
1 year ago
Same web app doesnt work so i think its a big ea problem
- tikogou
  1 year ago
  Me too! The companion app it's not working since 24h ago. I can't understand and no one said anything so far...
- imerio
  1 year ago
  ~~what do you think is the problem~~