Forum Discussion

BanditgreyWolf's avatar
BanditgreyWolf
2 years ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    12 months ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

Alhsani911's avatar
Alhsani911
2 years ago

every time i open a pack am getting logged out , tried web companion and mobile app . 

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 years ago
Hey @Alhsani911,

Are you getting any error messages? If so, what do they say?

What platform do you play on, by the way?
  • Alhsani911's avatar
    Alhsani911
    2 years ago

    Am on PS5 , here is the error that appears

    • sithlord99's avatar
      sithlord99
      2 years ago

      Yeah me too.

      I’m on Xbox 

    • ramram09's avatar
      ramram09
      2 years ago

      After signing in, I try to open packs from Rivals rewards and get a message that log in is unavailable and it logs me out. 

  • LetsPlay75's avatar
    LetsPlay75
    Seasoned Vanguard
    2 years ago

    Hi,


    Its happening on the companion app and web app. It says login server is unavailable and kicks you out and you login again to see your pack in unassigned.

  • Freekyeight's avatar
    Freekyeight
    2 years ago
    @EA_QueenBee still not fixed while using the webapp, adding the pre-order popup is probably part of the issue because it was working fine before that
  • ramram09's avatar
    ramram09
    2 years ago

    @EA_QueenBee It says login unavailable even though I am already logged in to the web app. Only seems to happen when opening packs.

    • EA_QueenBee's avatar
      EA_QueenBee
      Icon for Community Manager rankCommunity Manager
      2 years ago
      Hey folks,

      Are y'all getting these errors on the console/PC itself too, or only on the apps?
  • gfhfghfhth564's avatar
    gfhfghfhth564
    2 years ago

    Same web app doesnt work so i think its a big ea problem 

    • tikogou's avatar
      tikogou
      2 years ago

      Me too! The companion app it's not working since 24h ago. I can't understand and no one said anything so far...

    • imerio's avatar
      imerio
      2 years ago

      what do you think is the problem 

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