I claimed my prime gaming twitch pack #3 yesterday and still didn't receive it

Product: EA SPORTS FC 24
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? Mohanad_04
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 1/9/2024
What time did you see the bug? (HH:MM AM/PM) 8:30 PM
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I claimed my prime gaming twitch rewards yesterday and still didn't receive till now my email address is :[edit: email address removed]
What happens when the bug occurs? I still didn't receive the pack
What should be happening instead? I should receive the pack very soon

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The first attachment is the screenshot of the prime site

And the second is the chat transcript between me and the ea advisor that advised me to report a bug.