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BanditgreyWolf's avatar
BanditgreyWolf
2 years ago
Solved

Hi , i cant log into the companion app or the the web app

Hi i cant log on the companion app or web app its telling me EA Account server unavailable ‘ there was a problem connecting to the ea account server ive tried my friend account and it work perfectly...
technical issues
  • EA_LeonSK's avatar
    EA_LeonSK
    2 years ago

    Hey all,

    We got confirmation from our Team that the issue is now fixed. 

    We want to thank you all for the examples provided and your patience.

    LeonSK

EA_LeonSK's avatar
EA_LeonSK
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
2 years ago

Last Update: The issue has been fixed

Thanks for trying the troubleshooting steps; we're sorry to read they didn't help.

Please share the following info so that we can report them to our Team for further investigation:

  • Main Platform: PlayStation/Xbox/PC
  • Account:
  • Date/Time error occurred: (Please add your Time Zone)
  • Region:
  • Error message shown:
  • Screenshot. 

Thank you

UPDATE: The issue is under investigation. Thank you for all the examples provided.

Alhsani911's avatar
Alhsani911
2 years ago

they marked the solution as solved but its actually not solved untill now

  • maghnitus's avatar
    maghnitus
    2 years ago

    My friend that preordered FC 25 doesn't have the issue. His account works on my PC. It's due to the new intro splash screen, I hope it's a bug. 

  • Farmervale's avatar
    Farmervale
    2 years ago

    Have they actually acknowledged an issue yet?

    Same here, every time open a pack on either desktop or Android app I am logged out and have to log back in

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