Thanks for contacting CDKeys and explaining the situation.
As seen there, you got the correct title. If you are having technical problems with your purchase, we recommend contacting EA support directly as they will be best placed to assist you further.
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About FC 24 Technical Issues & Bugs
Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,528 PostsLatest Activity: 6 hours ago