Forum Discussion

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Unable to connect to servers x 2weeks/ea says no clear connection/account issue

@jasglockk 

Since you can connect on another account just fine, that means this is an account issue. We can still go through some troubleshooting though.

Did you try a wired connection? 

Try deleting the personal saved data for FC 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate FC 24 and delete the saved data.

12 Replies

  • Hi again, 

    Thanks for your answer.

    I had previously switched my PS5 to wired connection and it didn’t fix the issue. Also deleted personal saved data multiple times and it didn’t yield anything. 

    I guarantee I’ve exhausted the vast majority of troubleshooting steps - I listed most of them in my initial post. 

    I still believe this requires attention from the game team on an individual basis - otherwise I genuinely don’t see how this would be fixed

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @jasglockk 

    I agree this is an account issue. I'm very sorry to say, there is nothing I can do to help with this. You'll need to again contact an advisor for assistance. It looks like you still have a case waiting for a response so it would be best to contact the advisor again through that case.

  • Same thing started happening to me and I have tried the same steps you did to fix it but it doesn’t fix. My cabled and wireless connections are both very good but can’t access fut. I have spend money on that account. I can play apex and the other ea games. Please help

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @Okanitto 

    As a test, try switching your connection to use a mobile hotspot. Let me know if that lets you connect or not.

  • @EA_Aljo doesnt work, ive also tried my daughters accoyunt on my xbox and its fine with hers. We all seem to have account issues at the same time, please escalate this.
  • Hello 

    I have the same problem with connection to ultimate team while i have very good internet connection , its more than 24 hours since this message appears 

  • It didnt work please help I want my account or my money I spent back

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hello, everyone. We are aware of and investigating the reports of not being able to log in to Ultimate Team. We're working to get this resolved as soon as possible. At this time, I don't have any other details or suggestions.

  • @EA_Aljo
    Hi there,

    I'm disappointed to hear that you're also experiencing issues logging into Ultimate Team. I understand how frustrating it is to be unable to access a game mode that you've invested so much time and effort into.

    I appreciate that you and the team are working on a fix, but I'm concerned about the lack of a temporary solution. As you mentioned, players have invested months and months into building their teams, and it's not fair to expect them to simply wait indefinitely for a fix.

    Is there anything that can be done in the meantime to allow players to access their Ultimate Team accounts? For example, could you provide a temporary offline mode or allow players to access their teams through the web app?

    I understand that this is a complex issue, but I hope that you can find a way to mitigate the impact on players while you work on a permanent solution.

    Thank you for your time and attention to this matter.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @dominioYP 

    I'm sorry to say, there are no other options. We'll need to wait for this to be addressed. Hopefully, that's soon as the team is currently working on it.

  • I also can’t access my companion app as well. I hope this information help but meantime could you control our accounts if we have any problems.

    Thank you

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,521 PostsLatest Activity: 11 months ago