Transfer market soft ban doesn't end
Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? giraffe-boom
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/12/2024
What time did you see the bug? (HH:MM AM/PM) 01:00 AM
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? -Bid on a lot of players -Get soft banned
What happens when the bug occurs? The soft ban just doesn't end/goes on way too long. Usually, these end after a few hours, however, its been well over 80 hours now. When soft banned, buying players or bidding on them is impossible. On console, this error message appears: "There was an error communicating with the Football Ultimate Team servers. Please try again." On the web app, nothing happens when pressing the button. Selling players, looking them up on the transfer market or adding them to the watch list is still possible.
What should be happening instead? After a certain time, things should go back to normal.
The EA Help employee who I was chatting with told me that this can take up to 72 hours. It's been well over 80 now. She told me to report it as a bug on the forums, so this is what I'm doing now.
That's funny. How is the forum supposed to help you? That's actually the job of the support team. I would open a new ticket and ask again if they can check this for you.