Forum Discussion

AW_TREBECK's avatar
AW_TREBECK
2 years ago
Solved

Unable to connect, platform client.

I was logged on and playing online for EA FC 24. Left ultimate team open and running, came back 20 minutes later and said I lost connection.

I have been unable to reconnect for 2 hours now, while all my friends on Xbox are on and currently playing. I am getting this message every time: 

“Unable to connect to the EA servers. Please check your internet connection, make sure the Platform Client is online and try again.”

I have restarted console, set up DNS to Google, cleared cache, cleared persistent storage, have an open nat type, restarted modem/router, uninstalled and reinstalled the game, cleared saved data for the game, and hard reset my Xbox, all to no avail.

I can’t even open a new case on EA help. Please help!!!

technical issues
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Hello everyone,

    Thank you all for your reports. Our team has investigated the issue and determined that it was caused by a local ISP problem. Hopefully, this issue should have been resolved by now. If you are still experiencing difficulties connecting, we recommend trying an alternative network in the meantime if that's possible. 

60 Replies

Show More
  • giovany120's avatar
    giovany120
    2 years ago

    I am on the phone with ATT Hopefully they can figure it out. It seems like the issue is only if you 

  • cptmorgan321's avatar
    cptmorgan321
    2 years ago

    I'm having the same issue.  On Steam PC.  "Unable to connect to the EA servers.  Please check your internet connection" etc. 

    I've played since early access with no issues until this afternoon.

  • bustaa5116's avatar
    bustaa5116
    2 years ago

    hey, have they been able to fix anything, I'm with att as well

  • nnj2k's avatar
    nnj2k
    Rising Novice
    2 years ago

    I have ATT and can’t connect. Checked with friend on Spectrum and they say it’s working fine 

  • giovany120's avatar
    giovany120
    2 years ago

    They couldn't find the issue. They were trying to port forward ea FC, but they need the ports and the base port. Which we couldn't find online. They said we just have to wait until they resolve the issue. 

  • gabansa's avatar
    gabansa
    2 years ago

    I am experiencing the same issue and been trying to fix it several ways. ATT Xbox series X. Glad I found this thread so now I know it's a general issue

  • giovany120's avatar
    giovany120
    2 years ago

    I just spoke to someone at EA Chat and this is what they said. "I have checked from the team and I would like too inform you that don't need to worry as this is emerging issue and the team is aware so this might will be fixed ASAP and you will be able to play the game again"

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,762 PostsLatest Activity: 7 hours ago