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jasglockk's avatar
jasglockk
2 years ago
Solved

Unable to connect to servers x 2weeks/ea says no clear connection/account issue

Hey everyone

2nd time making a post on this issue

I've been unable to connect to fc 24 servers with no apparent explanation on PS5. 

Nothing point towards a connection-related issue:

Able to connect on Madden UT from the same ea account 

Able to connect to fc 24 servers from another made up ea/psn accounts

I've tried the following troubleshooting 

-LAN, Mobile hotspot, manual DNS, turning my router on/off (my ISP has a score of 97 in Canada)

-ran my PS5 in safe mode to delete cache, restore default settings

-deleted personal saved data, uninstalled/reinstalled the game

-multiple changes to my account made by ea advisors - according to them my account seems normal, hence the reports sent to the game team

-discussed w/ PS support and they did not report any issue on their side

-ISP does not identify any particular issue on their end as well

I also have no ban history and I'm able to have access to the Web App/Companion from my account.

Seemingly I won't be able to have access to my UT account content anytime soon as I have no follow-up on how the "reports" are being processed by the game team

If anyone has any experience with this issue, your help would be greatly appreciated!

All the best

technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @jasglockk 

    It looks like this might be account related. Please open a case here with an advisor so they can assist with this. Thank you.

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  • ricflairandrew's avatar
    ricflairandrew
    12 months ago
    @EA_Aljo doesnt work, ive also tried my daughters accoyunt on my xbox and its fine with hers. We all seem to have account issues at the same time, please escalate this.
  • waseem597's avatar
    waseem597
    12 months ago

    Hello 

    I have the same problem with connection to ultimate team while i have very good internet connection , its more than 24 hours since this message appears 

  • Okanitto's avatar
    Okanitto
    12 months ago

    It didnt work please help I want my account or my money I spent back

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hello, everyone. We are aware of and investigating the reports of not being able to log in to Ultimate Team. We're working to get this resolved as soon as possible. At this time, I don't have any other details or suggestions.

  • dominioYP's avatar
    dominioYP
    12 months ago
    @EA_Aljo
    Hi there,

    I'm disappointed to hear that you're also experiencing issues logging into Ultimate Team. I understand how frustrating it is to be unable to access a game mode that you've invested so much time and effort into.

    I appreciate that you and the team are working on a fix, but I'm concerned about the lack of a temporary solution. As you mentioned, players have invested months and months into building their teams, and it's not fair to expect them to simply wait indefinitely for a fix.

    Is there anything that can be done in the meantime to allow players to access their Ultimate Team accounts? For example, could you provide a temporary offline mode or allow players to access their teams through the web app?

    I understand that this is a complex issue, but I hope that you can find a way to mitigate the impact on players while you work on a permanent solution.

    Thank you for your time and attention to this matter.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @dominioYP 

    I'm sorry to say, there are no other options. We'll need to wait for this to be addressed. Hopefully, that's soon as the team is currently working on it.

  • Okanitto's avatar
    Okanitto
    12 months ago

    I also can’t access my companion app as well. I hope this information help but meantime could you control our accounts if we have any problems.

    Thank you

  • Rru445's avatar
    Rru445
    6 months ago

    I have downloaded FC 24 mobile from a web from chrome. Now says needs to download apps to verify the game. Why do we need the verification? Can't we just skip it and play the game, it been 3 months it been doing this. Can you please cancel this verification thing because it annoying.

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