Will not connect to ea Severs on my ps5 however it connects fine on ps4

Hi @sand01993 

Please try the following steps to help clear up this error:

• Try a full power-cycle on your console and router/modem
• Please run through the connection guide here as well as the guide from PlayStation
• Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
• Restore the Licenses on your console
• Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further. 

When loading up Fc24 on my ps5 it says it can not connect to the server however I then switch to the ps4 version and it works straight away on the same console internet is perfect no issues why can’t I play UT on ps5 

I was fighting with connection issues for several days - tried all sorts of changes to my network with no luck. In my case I was able to play FC24 fine on my PS4 (different device) however my PS5 would loose connection mid-match, every match.

Clearing my PS5 cache seems to have resolved the issue for me. Seems something FC24 had cached was causing network issues.

YouTube video here explains the process to boot into safe mode and clear the cache.

https://www.youtube.com/watch?v=zuCKSO9lp5I

This worked perfectly. Thank you

I have tried everything and it still doesn’t work . What do I do ? 

Here u go !

How did you do it 

I have the same problem cant connect to EA servers on ps5 madden 23 but am able to connect on ps4 madden 22 can someone help