Forum Discussion

sand01993

1 year ago

Will not connect to ea Severs on my ps5 however it connects fine on ps4

My PlayStation 5 has two versions of FC24 ps4/ps5 I want to ply ultimate team on the ps5 however it keeps saying “you have lost your connection check your home network to EA servers” my internet is f...

technical issues

EA_Solaire

Community Manager

1 year ago

Hi @sand01993

Please try the following steps to help clear up this error:

Try a full power-cycle on your console and router/modem
Please run through the connection guide here as well as the guide from PlayStation
Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Restore the Licenses on your console
Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.

MichaelPantelli
1 year ago
I have tried everything and it still doesn’t work . What do I do ?
- Nalchic
  Hero+
  1 year ago
  @MichaelPantelli You can show the image of an error that you get.
  - MichaelPantelli
    1 year ago
    Here u go !
HolgerDanskeSOA
1 year ago
Ive got the same issue and its for all my ea games on PS5. Just wont connect to the servers.
Ive tried everything through this thread and nothing works..
Can someone please help? Its been like this for 48 hours now
- Unnavei
  Rising Newcomer
  7 months ago
  did you figure it out ?
- AverageIcon
  Rising Newcomer
  1 month ago
  Have you found a solution? I know it’s been 2 years but I’m facing the same issue rn, can’t log into any ea games on my ps5.