Hello, developer. On the evening of August 19, I played about 12 matches with AI. However, in the early morning of August 20, when I logged in to ea web, I found that the content of my account had been reset. I am not sure if my account has been stolen. Please help me restore the data, because playing football is all of my leisure time.
Community ManagerI am playing with a PS4 Pro. When I found that the account content was reset, I turned on my PS4. After logging in, I was prompted to create a character name.
When I created the character name, I found that there was nothing in my club and all my players disappeared.
Community ManagerNo. This is also the reason why I suspect whether my account has been hacked.
Community ManagerThat shouldn't prompt you to make a new team regardless, but if you're worried about it we have an article with some steps you can try to secure your account. There's also a link to reach out to our live support team in there; while we can't look into accounts here on the forums, they can confirm if there's suspicious activity on your account or not.
