Connecting yo ultimate team is nit possible everytime i try to start a game
Everytime I try and start any game in ut It says connecting not possible and outs me back to main menu
Forum Discussion
EA_Solaire
Community Manager
Community ManagerThanks for those details, let's run through the following steps to clear this up for you:
- Please run through the connection guide here as well as the steps from Xbox
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Try removing and re-adding your gamertag from your Xbox
- Check that you have an open NAT type on your console
If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.
@EA_Solaire Hey, I have the same problem, but in ps4 slim, tried in two different ones, one of which my friend was playing normally, and it didn't work, it doesn't seems to be a network problem on my side
- EA_Solaire
For PlayStation, we'll want to try the following:
- Try a full power-cycle on your console and router/modem
- Please run through the connection guide here as well as the guide from PlayStation
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Restore the Licenses on your console
- Check that you have an open NAT type on your console
If you're not seeing improvement after trying this, be sure to run the Connection Quality Report linked above.
- @EA_Solaire I Followed every step there, tried to start a squad battle match, same error as before, the Connection Quality Report says my connection has a score of 83
- EA_Solaire
Please attach screenshots of your connection score as well as screenshots of your match history in that tool so we can get a better look at how you're connecting.
It’s pretty ridiculous that all this has to be done for a game that we all paid for. It worked perfectly fine before. Now well of a sudden it doesn’t. Clearly this is an EA issue I have the same problem for two days now.
