because of an error i put in: de ligt 99, lahm 99, putellas 99, frimpong 99, karchoui 99, beckham 99, evander 99 (evo) and hansen 99. this was because there was en error and i don't care about the packable players but i really hate the fact that 3 players i played daily with are gone and that it is the fault of ea
An advisor will need to investigate this and let you know if that's possible.
Community ManagerHello, @grilwortje
Did you accidentally submit these players into an SBC? If so, unfortunately, we're not able to return them.
no, i didn't do that i was on the web app and put high to low. then there was an error and without submitting anything then my players were gone
edit: I can't apply because I am a minor and my parents didn't give permission is there an other way?
but is there an change i will get those players back?
Community ManagerAn advisor will need to investigate this and let you know if that's possible.
i have made an case but i don't know if it works how can I check that?
Community ManagerJust go to help.ea.com and click on My Cases in the upper left. You can view your cases and their status there.
if i check my case status it says fixed but I didn't get any players or explanation on why I dont get them back
Community ManagerWe can't help with this over Answers HQ. You'll need to submit another case. However, if it shows that those items were submitted in an SBC, they will not be returned.
