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Can anyone tell me why from yesterday all my team the opposition’s team and the transfer list has got no colour and above the players heads it’s saying NOT FOUND THIS IS REALLY ANNOYING. Ruined the game

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The Ultimate Team items have no color and appear as \"Not Found\"","moderationData":{"__ref":"ModerationData:moderation_data:11487080"},"body":"

my card art won’t pop up or the pack covers or anything it’s all gray can you please fix this

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"95","kudosSumWeight":1,"postTime":"2024-01-23T16:12:15.324-08:00","lastPublishTime":"2024-01-23T16:12:15.324-08:00","metrics":{"__typename":"MessageMetrics","views":19146},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487080","repliesCount":1,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"100","rawBody":"

my card art won’t pop up or the pack covers or anything it’s all gray can you please fix this

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how fix ?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"17","kudosSumWeight":4,"postTime":"2024-02-12T08:15:37.247-08:00","lastPublishTime":"2024-02-12T08:15:37.247-08:00","metrics":{"__typename":"MessageMetrics","views":19566},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487081","repliesCount":76,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"22","rawBody":"

how fix ?

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Hi there, @Shotiko71

\n\n

We're not able to help with missing content over Answers HQ. An advisor can investigate your account and find out what happened. Please open a case here to get in contact with one. Thank you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":7,"postTime":"2024-02-12T11:39:15.321-08:00","lastPublishTime":"2024-02-12T11:39:15.321-08:00","metrics":{"__typename":"MessageMetrics","views":19619},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487082","repliesCount":69,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"440","rawBody":"

Hi there, @Shotiko71

\n\n

We're not able to help with missing content over Answers HQ. An advisor can investigate your account and find out what happened. Please open a case here to get in contact with one. Thank you.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11487082_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:575493":{"__typename":"User","id":"user:575493","uid":575493,"login":"ultimate-fyfa36","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-17T14:03:42.332-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:575493"},"ModerationData:moderation_data:11487083":{"__typename":"ModerationData","id":"moderation_data:11487083","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11487083":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:575493"},"id":"message:11487083","revisionNum":1,"uid":11487083,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-24-ultimate-team-en"},"parent":{"__ref":"ForumTopicMessage:message:11487079"},"conversation":{"__ref":"Conversation:conversation:11487079"},"subject":"Re: The Ultimate Team items have no color and appear as \"Not Found\"","moderationData":{"__ref":"ModerationData:moderation_data:11487083"},"body":"

All Of Cards In any fut menu are black And shows \"not found\" error on the cards, please help!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"95","kudosSumWeight":8,"postTime":"2024-04-15T03:33:41.793-07:00","lastPublishTime":"2024-04-15T03:33:41.793-07:00","metrics":{"__typename":"MessageMetrics","views":18811},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487083","repliesCount":21,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"100","rawBody":"

All Of Cards In any fut menu are black And shows \"not found\" error on the cards, please help!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message11487083AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-24-ultimate-team-en/14957/1/20240415_140227.jpg\"}"}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11487083_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:40":{"__typename":"User","id":"user:40","uid":40,"login":"EA_Barry","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-09-23T23:25:08.285-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS00MC03V0pWdVg?image-coordinates=132%2C0%2C300%2C168"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:40"},"ModerationData:moderation_data:11487084":{"__typename":"ModerationData","id":"moderation_data:11487084","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11487084":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:40"},"id":"message:11487084","revisionNum":1,"uid":11487084,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-24-ultimate-team-en"},"parent":{"__ref":"ForumReplyMessage:message:11487083"},"conversation":{"__ref":"Conversation:conversation:11487079"},"subject":"Re: The Ultimate Team items have no color and appear as \"Not Found\"","moderationData":{"__ref":"ModerationData:moderation_data:11487084"},"body":"

@ultimate-fyfa36

\n\n

Try the relevant action below depending on your platform:

\n\n

PlayStation: Boot in Safe Mode, Option 5 Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

EA app: Click Manage button and then Repair

\n\n

Additional PC steps:

\n\n

Download and install all available Windows Updates
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

\n\n

If required, click the following link for help contacting an Advisor:

\n\n

https://help.ea.com/help/faq/using-ea-help/

Thanks.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-04-15T03:51:33.228-07:00","lastPublishTime":"2024-04-15T03:51:33.228-07:00","metrics":{"__typename":"MessageMetrics","views":18965},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487084","repliesCount":20,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"1722","rawBody":"

@ultimate-fyfa36

\n\n

Try the relevant action below depending on your platform:

\n\n

PlayStation: Boot in Safe Mode, Option 5 Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

EA app: Click Manage button and then Repair

\n\n

Additional PC steps:

\n\n

If required, click the following link for help contacting an Advisor:

\n\n

https://help.ea.com/help/faq/using-ea-help/

Thanks.

Bonjour @EA_Aljo ,

Je vous envoie ce message car depuis plus de 3 semaines mon équipe est grise et NOT FOUND, je n'ai même pas accès aux cartes spéciales dans la fonction recherche du marché des transferts.

S'il vous plait pouvez vous régler ce problème rapidement avants les TOTS car avoir un jeu ou toutes les cares sont grise donne moins envie de jouer.

Cordialement,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2024-04-16T02:51:24.539-07:00","lastPublishTime":"2024-04-16T02:51:24.539-07:00","metrics":{"__typename":"MessageMetrics","views":19211},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487085","repliesCount":66,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"513","rawBody":"

Bonjour @EA_Aljo ,

Je vous envoie ce message car depuis plus de 3 semaines mon équipe est grise et NOT FOUND, je n'ai même pas accès aux cartes spéciales dans la fonction recherche du marché des transferts.

S'il vous plait pouvez vous régler ce problème rapidement avants les TOTS car avoir un jeu ou toutes les cares sont grise donne moins envie de jouer.

Cordialement,

Hello, @Yahia-Momo

\n\n

This normally means the cards didn't download. Try removing the UT Squads Update from Settings > Profile > Delete. If that doesn't help, let me know which platform you're playing on and we'll continue troubleshooting.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"219","kudosSumWeight":0,"postTime":"2024-04-16T08:37:29.697-07:00","lastPublishTime":"2024-04-16T08:37:29.697-07:00","metrics":{"__typename":"MessageMetrics","views":19154},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487087","repliesCount":63,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"381","rawBody":"

Hello, @Yahia-Momo

\n\n

Bonjour @EA_Aljo

Merci de votre réponse rapide, mais malheureusement j’ai toujours le même problème pour répondre à votre question je joue sur PS4.

S’il vous plaît résolvez ce problème le plus vite possible.

C’est horrible de ne pas pouvoir voir les cartes spéciales du jeu et encore plus pendant la TOTS.

Merci

Cordialement

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2024-04-16T10:25:04.454-07:00","lastPublishTime":"2024-04-16T10:25:04.454-07:00","metrics":{"__typename":"MessageMetrics","views":19098},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487088","repliesCount":42,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"491","rawBody":"

Bonjour @EA_Aljo

Merci de votre réponse rapide, mais malheureusement j’ai toujours le même problème pour répondre à votre question je joue sur PS4.

S’il vous plaît résolvez ce problème le plus vite possible.

C’est horrible de ne pas pouvoir voir les cartes spéciales du jeu et encore plus pendant la TOTS.

Merci

Cordialement

@Yahia-Momo

\n\n

We can only respond in English. Can you please post your question in English? If it would be better, I can move your message to the French language forums.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"178","kudosSumWeight":1,"postTime":"2024-04-16T10:43:07.832-07:00","lastPublishTime":"2024-04-16T10:43:07.832-07:00","metrics":{"__typename":"MessageMetrics","views":5310},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fc-24-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-24-ultimate-team-en/message:11487079/message:11487089","repliesCount":39,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"454","rawBody":"

@Yahia-Momo

\n\n

We can only respond in English. Can you please post your question in English? If it would be better, I can move your message to the French language forums.

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The Ultimate Team items have no color and appear as \"Not Found\"","moderationData":{"__ref":"ModerationData:moderation_data:11487169"},"body":"

If the problem persists after deleting and re-downloading the squad update or deleting corrupt files, you may need to uninstall and reinstall the game. This should fix the files and resolve the issue.

\n\n\n

Spoiler

Log out from Ultimate Team;
From the main menu go to Settings > Profile > Delete;
Choose and remove UT Squads Update;
Close the game and reopen it;
Launch Ultimate Team and wait for the squads' update to be completed.

\n\nLog out from Ultimate Team;\nFrom the main menu go to Settings > Profile > Delete;\nChoose and remove UT Squads Update;\nClose the game and reopen it;\nLaunch Ultimate Team and wait for the squads' update to be completed.\n\n

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\n\n\n

Spoiler

Log out from Ultimate Team;
From the main menu go to Settings > Profile > Delete;
Choose and remove UT Squads Update;
Close the game and reopen it;
Launch Ultimate Team and wait for the squads' update to be completed.

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