Product: EA SPORTS FC 25
Platform:PS5
Please specify your platform model. PS5
What is your Gamertag/PSN ID/Switch ID? ChebMassager
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/01/2024 - 10/07/2024 so far
What time did you see the bug? (HH:MM AM/PM) 24 hour
What is your time zone? GMT London
How often does the bug occur? 100%
Steps: How can we find the bug ourselves? I have a version of Nacho (67 rated Racing de Ferrol player) that I put through the Power Surge and Intro to Stat Limits evos. He is now 74 rated. He fits all the criteria to be put into the Glow Up evo. However when I select his card to preview the evo, I get an error.
What happens when the bug occurs? When the bug occurs (selecting the player to preview the evo) on PS5, I get the following error then sent back to the main Evolutions page of Ultimate Team after pressing OK:
"There was a problem connecting to the Football Ultimate Team servers. Please try again later."
I am unable to continue evolving my 74 rated Nacho card.
What should be happening instead? There should be no error messages appearing, and I should be able to preview the card then confirm the start of the evolution.
Without the Glow Up evo working, this card has no value and I will have wasted 2 evos on nothing. (Possibly 3 if Glow Up times out waiting on a fix)
Video evidence here : Nacho Evo bug (youtube.com)
Similar issue reported here (I may have copy/pasted some chunks, thanks bro) - Eligible player cannot be used for The Cannon Evolution - Answer HQ (ea.com)
@EA_Pulsar - I assume this will take some time to fix and that the evos will likely be wasted? Is there some way to work around this or retrieve these evos?
