Playstation 5 overheats every time i open Rush

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? 5v5 Rush
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 20th September 2024
What time did you see the bug? (HH:MM AM/PM) 17:00
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You can't but I know it's not my sons ps5
What happens when the bug occurs? When the online game loads and its about to kick off the fans speed up on the ps5 and then a message pops up to say it's too hot but it's not I have had the ps5 cleaned and checked by a technician I have also fitted extra fans on the back but it still happens it doesn't happen on any other AAA games just EAFC25 online
What should be happening instead? Not shutting down when the ps5 is not hot

‌

This does not happen with any other game and I have had the console looked at and cleaned and fitted extra fans on the back to try and stop it from happening so my son can play his £90 game 

We have also deleted and reinstalled the game but it still happens 

@D10NYYY 

The solution is to clean the console vents, fan and heatsinks. 

I used a can of compressed air held vertically (so no liquid comes out) to blast the fan and heatsink. 

Once done, game stability should be much improved and you may notice reduced fan noise too. 

Thanks.

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? gurgleface2
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/22/2024
What time did you see the bug? (HH:MM AM/PM) 5:30 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just load FC25 and play and then randomly on any game mode it completely cuts out power of my PS5 and I have to reboot the PS5 for it to work again. I keep deleting the game or checking for updates etc and reinstalling but nothing has worked and I can play any game mode.
What happens when the bug occurs? PS5 crashes and cuts out completely causing me to reboot my PS5 and load it up again everytime. Only happens on FC25 no other game.
What should be happening instead? Should not crash and should be able to play everything normally.

‌

Having the constant issue where my PS5 is completely crushing out from the mains when playing FC25 and I have to unplug and plug back in power cord for me to restart it again but keeps happening and have tried all methods to fix but have been unsuccessful. Need urgent help with this!

i’ve bought ea fc 25 on my PS5 and i can’t even play the game. when i load into an ultimate team game there is a high chance that for some reason my console will just lose power. i had this same issue towards the end of eafc 24 and for some reason thought they’ve fixed the game. i’ve tried cleaning my console, buying a new power cord, plugging it into a different outlet. this has never happened with any other game only fc 25 and 24. i can’t get my money back either i need help how do i fix it.

Same I can’t even finish one game.

Barry your kidding yourself if more than 100 ppl it’s happening too

No it’s not Barry it’s the game 

I had the issue of over heating on FC24 and cleaned everything along with standing up/ lying down extra fan .....turning down the resolution, etc..

I bought FC25 today watched the first video with Zidane and then pressed start game it overheated within 10 seconds and turned off.

As this happens with no other games I can only presume and is a fresh game with no saves, history then it must be something that EA has not fixed despite knowing from feedback on the last 2 games.

I will have to switch to another football game despite loving FIFA/FC. It will be returned tomorrow and I hope that when EA get the message when millions of people return the game as unusable. If this game is causing overheating and damaging thousand of consoles or at the very least shortening the life of a PS5 through heat damage then what will they do ?

I have just done a full reboot to wipe everything along with a full strip down and clean for the second time , This made no difference and the Playstation shut down within 8 seconds of trying to start the game. This is happening to hundreds of people...but not all.