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Ich bitte dringend um Hilfe, hab schon ein Ticket erstellen lassen, aber bisher keine Antwort. Es wurde über Nacht scheinbar aus Hamburg auf meinen Account zugegriffen und zwei Spieler für 200k Coins gekauft(alles was ich hatte). Kann man mir da vielleicht helfen, gibt es eine Möglichkeit die Coins wiederzubekommen? Passwort natürlich schon geändert

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Ich bitte dringend um Hilfe, hab schon ein Ticket erstellen lassen, aber bisher keine Antwort. Es wurde über Nacht scheinbar aus Hamburg auf meinen Account zugegriffen und zwei Spieler für 200k Coins gekauft(alles was ich hatte). Kann man mir da vielleicht helfen, gibt es eine Möglichkeit die Coins wiederzubekommen? Passwort natürlich schon geändert

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FC25 - Account gehackt und Coins weg","moderationData":{"__ref":"ModerationData:moderation_data:7947669"},"body":"

Die Gleiche Mail habe ich auch bekommen!

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Ich warte seit Samstag auf eine Antwort vom Support und habe bis dato keine erhalten. Weis jemand erfahrungsgemäß wie lange das dauert, bis die, die Sachen erstatten ? 

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Seit Samstag? Echt krass… EA macht sich echt lächerlich. So viele betroffen und deren Service ist echt auf Kreisliga Niveau.

Man müsste vielleicht mehr über die Sozialen Medien auf deren verhalten aufmerksam machen. 
Die haben irgendwo ein Fehler in ihrem System und wir werden dafür beraubt/bestraft und keiner hilft. 

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Ich warte auch schon seit Sonntag niemand meldet sich einfach so lächerlich 

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Das gleiche bei mir 1 mio einfach weg mit einer Fake Email von einer Gmail Mail von den Hackern, alles so komisch 

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Hast du eine Antwort bekommen? Bzw alles wieder zurück? Bei mir ist es gerade genau das selbe nur das ich noch nicht so lange warte 

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Vielen Dank für eure Nachrichten bei mir sieht es leider auch nicht besser aus. Vielleicht könnst Ihr mir nochmalig weiterhelfen? Ich warte seit fast 2 Wochen auf Unterstüzung und erhalte keine Updates zu meinem Fall.

Ich wurde auch nach dem Ich meinen Fall fortgesetzt habe von einem EA Mitarbeiter zurechtgewiesen das Ich den Fall nicht noch einmal öffnen soll. 

Das verzögere die Bearbeitung?!

Ich habe für die Vorbestellerbox wahnsinnig viel Geld ausgegeben und es scheint keinen zu interessieren wie mein Fall weiter geht...., Ich bin am verzweifeln könnt Ihr mich Irgendwie unterstützen?

Außer mein Passwort des Account zu ändern und mich zu bitten 2 Fach zu verifizieren passiert hier nichts.

Vor allem habe Ich das nun schon 4 Mal gemacht.

Geht es hier einigen so das Sie vom EA Support nicht supportet werden?

Vor allem auch auf Vorschläge wird nicht reagiert und Ich Frage mich wie Ich SBC und Weekendqualifikationen ohne Spieler etc und Mannschaft schaffen soll.

Ist es normal 2 Wochen zu warten?

Warum dann soviel für das Spiel bezahlen Ich verpasse nun bereits einige EVENTS und Belohnungen die Ich nicht mehr gutmachen kann.

Werden wir hier nicht Ernst genommen? Habt Ihr eine Mailadresse oder eine Telefonnummer.

Ich habe das Gefühl das die Kollegen im Chat Vorlagen per KI erhalten und nur nach diesen Antworten.

Ist das normal?

Danke

Daniel

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Hi, bei mir ähnlich, nur dass ich noch gar kein Spiel gespielt habe. Alter gehackter Account ist mit meinem PSN verbunden und ich bekomme das nicht gelöst. Tickets werden nur doppelte gelöscht, das richtige dann aber nicht bearbeitet.

Der Chat ist komplett unfähig und kann die Verbindung zwischen PSN und Fifa nicht lösen. Ich habe somit vorgestern 380€ für eine PS5 und 80€ für FIFA gezahlt und kann es bislang nicht nutzen weil mein EA Acc vor 3 Jahren gehackt wurde. Das ist irre...

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@champdani92 ich warte jetzt auch schon seit dem 7.10. und ich habe am 10.10. den Fall nochmal aufgenommen, weil auf der Seite (siehe Anhang) eine verwirrende Info stand. Ich bekam dann aber jedenfalls blöde fragen vom Chat gestellt und warum ich den Fall nochmal auffrischen würde…

Ich sagte, es wäre nicht meine Schuld, sie sollten den Service und ihre Nachrichten mal vernünftig und nicht verwirrend dem Kunden zur Verfügung stellen. Jedenfalls soll ich nichts mehr machen, da Mitarbeiter sich kümmern würden und der Fall sonst wieder nach hinten rutscht. Es dauert 10 Tage bis sich einer meldet…🙈

Einfach unglaublich, wie bei EA einiges abläuft…

Naja, Hoffnung stirbt zuletzt. Hätte einfach gerne meine ganzen Münzen und am besten auch die handelbaren Spieler zurück. 
Dann könnte ich wenigstens jetzt ein vernünftiges Team aufbauen. 

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Zum Vergleich: Der PSN Support Chat hat mir innerhalb von 2 Minuten das bereits gedownloadete EA FC25 auf Kulanz voll zurück erstattet. Bringt mir trotzdem nichts, da ich die Verknüpfung zwischen EA und PSN Account nicht gelöst bekomme und der Bann noch besteht. Wenn der Support das nicht hinbekommt, wird eben kein Fifa mehr gespielt und die EA Titel gemieden. Obwohl das eigentlich der Kaufgrund nach 4 Jahren PS Abstinenz war... ich bin wirklich sehr verärgert, wie EA hier im Support arbeitet. Warum lässt man die Menschen im Chat nicht vernünftig arbeiten, die könnten doch Sperren/Bann/Verknüpfungen usw locker bearbeiten...

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FC25 - Account gehackt und Coins weg","moderationData":{"__ref":"ModerationData:moderation_data:7947656"},"body":"

Tut mir leid - ich hatte vergessen, den Link einzufügen. Du musst bei beliebten Hilfsthemen auch auf \"Alle Hilfsthemen anzeigen\" gehen und dort dann das Thema bezüglich gehackten Accounts aussuchen. Ich meine diesen Link:

\n\n

https://help.ea.com/de/solutions/?product=fc-25&topic=resecure-hacked-account

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