Forum Discussion

tombeckett95's avatar
tombeckett95
2 years ago

Cant access the game !

Ive entered the code then says check downloads and nothing there went to enter code again to which it says already redeemed can anyone help 
Gamingplays2674's avatar
Gamingplays2674
2 years ago
@tombeckett95 If you're on xbox, go to your "Game Library" and it should be the one titled either "LoremIpsum25_XSX" or "LoremIpsum25_XB1" and the cover is just the EA badge.
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
2 years ago

@tombeckett95 

You should be able to find it in your PS5 Library, My Collection.

If you are on Xbox, go here (TY @dannickgear): 

setting> account > payment & billing > order history

Thanks.

  • seasiderbfc's avatar
    seasiderbfc
    2 years ago

    we received a code, we redeemed it but no game and now code is showing as used? Any help?

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