We can’t explain why.
That’s why we ask EA.
If we have excellent WiFi speed, new gaming router, new QLED TV and the connection tests all show as great then something else is up.
It is 2025. I have no issues with any other streaming or gaming.
Of course there is reliance on servers. It is a two way thing. If everything looks great on my side then it has to be stuff coming back and forward from the server.
You make no sense blaming issues only on individuals connections when those individuals don’t have any problems with anything except this game.