Did they ever fix it? Anything new about this? Because it happened to me also so if you are waiting for 2 months I'm assuming they aren't doing anything about it. And when i said I'm getting this into a legal suing bringing everything into courtroom they left the chat. Without any explanation. I wrote how is this lawsuit gonna go down and the support just said "am i still there?" Like they were pretending i got disconnected however i wasn't. He didn't even wait for me to reply he just left immediately after he asked am i still online?
I have 4 more conversations all saved in which they are running away whenever i bring up a lawsuit. One of them even sent me a sketchy link after the conversation which ended him running away and leaving me a phishing link with a survey.. www something with ea.my.site.com . It doesn't sounds anything official like an ea link and this link was sent to me on the official support live chat ea site. They are a bunch of Indian scammers working as a support i guess they are cheap to pay.
Same issue for me on PC (Steam).
I've been screwed yesterday, after redeeming 13.500, I lot the next 4.500 so now I cannot finnish the pass and unlock the achievement/trophy on Steam :/
