Account-Specific Gameplay Delay – All Tests Done, Still Unplayable

Hi all,

I’m posting here as instructed by EA Help after weeks of extensive testing and no resolution.

Issue: My main EA account experiences consistently sluggish gameplay in EA FC 25 Ultimate Team. The delay, input lag, and poor positioning make the game unplayable – but only on this account.

I have tested:

• Multiple consoles and locations
• Different networks (fiber, 4G, mobile hotspot)
• New PSN + EA accounts → gameplay is smooth
• DNS, MTU, port forwarding, and full factory reset of PS5
• Same setup, same network, same device – only the EA account differs

My main account is clearly linked to some kind of degraded matchmaking, routing, or server-side issue. I suspect something has gone wrong with my connection profile or account flags.

What I’m asking for:

• Review and escalate this as an account-level issue
• Reset or refresh matchmaking/server routing profile
• Pass this on to the studio or devs if needed

I’ve done absolutely everything a player can do on their own – it’s now up to the dev side.

Platform: PS5

Thanks in advance.