Can’t connect to EA servers – FC25 (PS5)

Hi EA team,

I’m trying to play EA SPORTS FC 25 on my PS5, but I keep getting the error message that I’m not connected to EA servers. I’ve tried absolutely everything on my end, including:

• Restarting the console multiple times
• Power-cycling the PS5 and router
• Testing PSN connection (working, NAT type 2)
• Reinstalling the game completely
• Deleting saved game data and profile settings
• Logging out and back in to both PSN and EA accounts
• Linking and unlinking my EA account
• Creating a brand-new EA account with region set to United States
• Opening the EA Help website in incognito mode and from multiple browsers
• Changing site language/location settings
• Trying from a completely different device and network

Still, I cannot access any online features and always get the same “not connected to EA servers” message.

I also tried to reach support through EA Help, but every attempt redirects me to the “help-top-issues” page with no way to actually contact support, even from the US.

Please assist or escalate this issue. I’m happy to provide my PSN ID and EA email if needed.

Thanks in advance,

Yanay