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dtb8727's avatar
dtb8727
Seasoned Newcomer
1 year ago

Disconnecting or game error

Ea need to fix the error when your winning a game and they disconnect you or game error and you lose match and points. Fc 25 ea you owe us packs because if we didn’t lose the games we were winning and your errors occurred we wouldn’t have to complain.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there. We're not aware of any issues on our end that would cause your game to disconnect frequently. We should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

  • Prometheuszico's avatar
    Prometheuszico
    Rising Novice
    1 year ago

    Hello i have the same problem, my ping is good most of the time but the game freezes foe 10-20 seconds then speeds up then kicks me in to the main menu, should i also send a video of it? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hello. You have a high amount of packet loss. That is what is disconnecting you. There are some troubleshooting suggestions in the this article. If those don't help, it would be good to contact your ISP to see if they are noticing any issues.

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