Community ManagerCould you provide additional information so we can determine what else might be causing this issue?
@codagen05 wrote:
@EA_PulsarYou suggest the same things in all forums, but you don't look at the answers. The things you suggest are of no use. Give a definitive solution. People are losing their money.
Pointless mate, the admin are saying it's everyone's ISP and nothing wrong with it. They locked my thread despite numerous people suffering the same problem all on different ISP and only this game. They don't wanna hear it. Keep buying packs though that's the main thing
Let's say for the sake of argument it is an ISP issue and it is specifically BT.
1) Plenty have reported from outside of the UK so it's unlikely to be specifically BT
2) If it's based on reports here then of course many will be BT as it's an extremely popular ISP.
Let's say that's true and BT are causing packet loss on EA services.... surely it's in EAs interest to press them directly and investigate this since it potentially affects a lot of customers who will grow frustrated with the game. Even an hour of downtime on a massive service can have huge costs.
I would hope that it has been quietly escalated for that reason and we just don't get to hear about it. To their credit, they are troubleshooting it with a few users, which is something.
