Forum Discussion

Mazzafera2711's avatar
Mazzafera2711
11 months ago

I bought ea fc 25 but it doesnt work

I did the trial and the 10 hours expired and when i bought the game it said that I was still on trial mode nad that the trial mode expired and i didn't buy the game(i play on xbox)
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Hello, everyone. Please provide the following so we can look into this:

  • Edition of FC 25 you purchased
  • Platform it was purchased for
  • Country you are in
  • Screenshot of the store where you're trying to download FC 25 from
  • Your Xbox gamertag/PSN ID

Thank you,

andrewgoogs's avatar
andrewgoogs
11 months ago

  Purchased Standard edition EA FC 25 for Xbox series X/S in Canada, Gamertag is GOOG31

Edit: Removed image showing personal details. -CM

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @andrewgoogs 

    I had to remove the image that your email address in it. Make sure you keep those details private.

    The standard edition is not playable until worldwide launch tomorrow. That is why you're not able to play after the trial expires.

    • andrewgoogs's avatar
      andrewgoogs
      11 months ago

      Ok I will try at midnight tonight, thanks for the help.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        11 months ago

        @andrewgoogs 

        Sounds good. Just let us know if you have any issues.

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