Forum Discussion

czechv

2 years ago

Solved

I bought the FC25 game and it doesn't show that it has been purchased

I bought the FC25 game and it doesn't show that it has been purchased and I can buy it again

EA_Darko
2 years ago
Hey all, if you continue to see this issue can you please go ahead and speak with our live support team: https://help.ea.com/en/help-home/

They will be able to take a look at your account with you.

Darko

EA_cuervo

Community Manager

2 years ago

Hi @czechv,

If the game still not showing up in your library for download, please try clearing the EA app's cache:

Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
Scroll to Help.
Click App recovery.
Select Clear cache.

Once that's done, restart the EA app and check if the game is now available. If still not showing up, please contact EA Help Support as they will need to check your purchase.

Thanks,