Are the servers down? As I can't browse anything or open packs without it kicking me out and saying cannot connect to UT at the moment. Even in game, start a game, play for a few mins and it kicks me out.
Is this happening to anyone else?
Community ManagerBoth you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
@EA_Aljo wrote:Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
But it's not just us, if you look on twitter and on here there are many many more having the same problem. Are we all on BT. As I ran a diagnostic on my router and all is perfect. Also, other online multiplayer games work fine so how can you explain that? So you're saying this is just going to stay like this as there's nothing you guys can do? Come on lads, there's hundreds if not thousands of people suffering with this and being unable to open packs , it's not a coincidence
you say its out of your control but your not understanding my point, if the WiFi is seemless on multiple games (Including Pro Clubs which is on the EA servers AND even gameplay when I manage to get through the menus) then it is an EA issue, the menus are unbearable and have been since the recent patch for myself, is there anywhere I can escalate this? any contact details I can reach out to?
@EA_Aljo wrote:Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
Also I've attached my speed test results direct from BT themselves. Have a look
So is there something we can take to our isp (BT) and tell them like IP addresses that we need to connect to, something to offer them a bit of guidance so they can troubleshoot.
@Rhymes_IRLYeah it's many users but not all. There are quite a few threads on here about it already. It's just painfully slow and kicking everyone out, behaving like they are under DDOS or something. Weird they haven't posted about it publicly yet, would save people a lot of panic if they knew it was a known issue. Clearly something they need to fix.
Also clearly not ISP specific considering there have been reports from people in other parts of the world if you look at different threads. I get the staff on here are mostly troubleshooters but it should really be escalated at this point. We would escalate it at my place after this many reports.
Hi I've also been experiencing my game not loading and getting kicked off servers wich started yesterday evening and has proceeded onto today and I've been looking for many solutions but still can't figure it out
I'm also with u on this very positive that it's not BT as I'm also with them I can play any other game completely fine with full connection just eafc servers
@Rhymes_IRL wrote:So is there something we can take to our isp (BT) and tell them like IP addresses that we need to connect to, something to offer them a bit of guidance so they can troubleshoot.
I've just been off the phone to them and they checked everything. There's nothing wrong their end. When I explained that other games work fine they were a bit like "well can't you put 2 and 2 together and contact the game manufacturer ", however EA are just putting their fingers in their ears and not acknowledging there is a widespread issue
I think a twitter thread is needed on ea communications to let ea know and hopefully sort this out
