@everyone
October 17th edit.
While there were some initial delays, we can confirm now that all rewards have been successfully granted to all eligible players.
Please note that rewards are tied to platform family so if you switched platform, these rewards may not be available in-game.
*marked as solution for player visibility
Product: EA SPORTS FC 25
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox One S
What is your Gamertag/PSN ID/Switch ID? Jellababy
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/10/24
What time did you see the bug? (HH:MM AM/PM) 18:00
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My account just didn’t get the correct rewards.
What happens when the bug occurs? I only got the 82x5
What should be happening instead? 82x10
Didn’t get the correct rewards from the end of year objectives on EA FC 24. I had completed the objectives for both the 82x5 + the 82x10 but only got the 82x5? Same account and I’m sure EA can detect that it was completed.
I only got the 80x10 and the hero loan but I should have got all the rewards
I also have messed up rewards:
Product: EA SPORTS FC 25
Platform:Playstation 5
Please specify your platform model. Playstation 5 Slim Digital Edition
What is your Gamertag/PSN ID/Switch ID? Daro__86
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/10/24
What time did you see the bug? (HH:MM AM/PM) 18:00
What is your time zone? GMT +03.00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My account just didn’t get the correct rewards.
What happens when the bug occurs? I only got the 80x10 and 81x7
What should be happening instead? I completed all 5 pre-season objectives so I should get 84+ x5; 82+ x5; 80+ x10; 82+ x10 and 81+ x7
Didn’t get the correct rewards from the end of year objectives on EA FC 24. Same account and I’m sure EA can detect that it was completed.
