[PC] Game crashes instantly when entering a match (offline & online)

Hey joelboes​,

I'm sorry to hear that these crashes persist despite all the troubleshooting you've tried! Let's see what else we can do to help you get rid of them. We also noticed you posted a few times. Please refrain from doing that. I removed the other threads you created.

Another program on the PC might be involved. Please try closing all other apps in the background, and also try playing after a clean boot; it might help us isolate the problem. If you have not reinstalled the anticheat when reinstalling the game, please reinstall the EA Javelin Anticheat following this guide.

Please also try to delete the corrupt data following this guide, including the Squad Updates. Sometimes, they cause problems starting a match.

Let us know how it goes!

Hi again,

Thanks for your response. I've followed all the steps you mentioned:

✅ Clean boot
✅ Closed all background apps
✅ Reinstalled EA AntiCheat completely (via the AC folder and installer)
✅ Removed squad updates and tried launching with a clean settings folder
✅ Tried different game modes (offline/online/training) — crash still occurs right after teams are shown
✅ Other games (like Valorant) run fine, so it's not a hardware or driver issue

The game just shuts down completely — no error, no freeze, just exits instantly when a match is about to start.

This makes me think the issue is either:
- Related to my EA account/profile or
- A recent FC 25 update

Is it possible for you to check or reset anything on your side related to my player data or cloud saves?

Also, would it help if I shared my DxDiag or log files?

I really appreciate the help — I've been trying to fix this for days now. Let me know what you need from me!

Sorry nothing seems to be helping. Thanks for the Dxdiag, I see many peripherals connected via USB or Wirelessly to the PC, please try to unplug them all and leave only the keyboard and mouse, to check if these other peripherals are involved somehow.

Can you also confirm when exactly the game started crashing for you like this? What were you doing before this started happening? Was there a game or system update at the same time?

In the meantime, please do try to reinstall the game once more; it might make a difference if the installation data is involved, even though you have tried to restore the installation as best you could already, sometimes doing it again helps.

You also mentioned checking the VC++ redistributable components. Did you follow this guide and actually reinstall the listed components to check if they are involved?

Another thing I recommend you try is to load up the account using the Companion App or the Web App, delete your active squad, set up a new one, and then try again to play a match on your console. Sometimes, setting up a new squad gets rid of temporary data that is involved in errors starting a match. I hope these additional suggestions will help!

Hi again,

I’ve followed all the steps you suggested, but unfortunately nothing helped.

I reinstalled the game completely, reinstalled all the VC++ redistributables using Microsoft’s official installers, and disconnected all USB or wireless peripherals except my keyboard and mouse.

I also used the Web App to delete my current squad and created a new one, just like you said — but the crash still happens.

This issue started after I fixed a flickering screen problem by deleting the “Personal Settings 1” file, which forced the game to create a new one. After that I could play a few games in Moments.

But when I tried to play Squad Battles to unlock the Transfer Market, the game crashed right after showing the opponent’s squad. Since then, it crashes in every mode: Moments, Training, Rivals — always right before the kickoff. It closes instantly with no crash message.

There was no Windows or EA FC update at the time, as far as I know.

Is there anything else that could be reset from your side? Maybe account data?

Thanks again for your time.

Unfortunately, we don't have visibility into your account, and there's no way to reset the account data, I wouldn't think it's something on the account side of things, the only way to have a look at the account, though, is to reach out to our live support team to talk to our Advisors. They'll do their best to continue helping you.

In the meantime, please also try running CCleaner following the steps at the bottom of this article and rolling back the graphics drivers to the previous version as suggested in this other guide to resolve graphics problems. Sometimes, new drivers are involved in persistent crashes like these.

Hi again. I’ve done more testing and I’m now pretty sure the crashes are caused by the controller. If I launch the game without a controller connected, everything works fine. I can enter modes like Moments or Training without any issues. But when I connect a controller — even a brand new one (8BitDo Ultimate 2C) — the game crashes right after showing the opponent's squad, just before kickoff. I’ve tried launching the game with the controller connected, and also plugging it in later, but the crash happens either way. I removed and recreated the Personal Settings 1 file, reinstalled the game and EA AntiCheat, performed a clean boot, reinstalled all VC++ redistributables, created a new squad via the Web App, avoided restoring cloud saves, and changed input settings via Steam. None of this fixed it. Could this be a controller compatibility issue or some kind of input conflict? Is there a way to force the game to use Steam Input only, or to disable native controller detection? Thanks again for all your help.

I see. Thanks for the update. Would you be able to test an official PS or Xbox Controller and isolate the cause of these crashes?

If the controller seems to be causing the crashes, did you check for any updates to the controller firmware or drivers available from the manufacturer? Updating the software and drivers might help; you could also try rolling them back to a previous version, if available.

Have you already tried connecting the controller to a different USB port on the PC? Sometimes, that helps; there are different kinds of USB ports.

Hi again. I originally used a budget controller from Action (Battletron). When the crashing started, I bought a new controller, the 8BitDo Ultimate 2C, but the crash still happens in the exact same way. I updated the firmware and tried different USB ports. Nothing helps. I really do not want to buy another controller just to test. Could this be related to how the game handles controller input or a driver conflict? Is there a way to disable native controller support or force Steam Input? Thanks.

I am not aware of any specific input or driver compatibility issues with your controller's model, though we do not support third-party controllers. If nothing else seems to help, it is important to check with an official controller. There's no way to disable the game's native controller support. You can, however, turn on and off the Steam input. I believe you mentioned you tried that already. 

Could you borrow an official controller from a friend or family member to check? I'm sorry nothing else seems to be working. You have tried so much already.

Hi again,

I tested with an official Xbox-compatible controller a Nacon Xbox wired controller. but unfortunately the game still closes after showing the opponents squad, just before kickoff.

so now I've tried: a cheap Battletron controller, my 8bitdo ultimate 2c controller an da wired Xbox-competible controller the all crash or the game closes when i try to play a rivals or moments or anything else. 

other games like Fortnite work fine with all these controller on the same PC, so its clearly only an issue whit EA FC 25.

some extra info: If i launch the game without a controller connected, it works fine. i can even plug in the controller after launch and navigate the menus with it. but when i enter a match like squad battles of rivals, the controller stops working only keyboard and mouse input works. if i instead start the game with a controller already connected, then it crashes right after showing the opponents squad or even if i try joining training. 

so it seems like EA FC 25 has some sort of input conflict or controller handling bug. 

I've already: reset windows, reinstalled the game and anticheat, updated all divers and firmware, disabled overlays an tried different USB ports, removed cloud saves and personal settings, tested offline and in clean boot. i even resetted my whole pc a fully clean reset from the cloud. 
at this point I'm convinced its not the hardware but something in the game itself 
i tried everything
I'm doing this contacting all the EA Forums because i cant contact you guys true email maybe i can be better and faster helped true there. I've watched video's how to contact you but searched but cant find it anywhere so.

Please help EA