Hi all, In recent days, it is not possible to purchase FC points via the companion web app. Redirecting to PS store ends with the error below. {"error":"invalid_request","error_code":4161,"error_description":"The client was not found"} I bought FC points directly through the PS store, but they are not synchronized to the companion application. I only see them in the FC25 (PS5) game. Thank you, Jan

Resolved This issue has been resolved. Thank you all for your support. Thank you for providing all the additional information. Our team will investigate this issue regarding the redirection to the store on the Ultimate Team web app. To assist us further with this investigation, please include the following information in your post: Username: Platform: Summary of the issue: Recent Timestamp (Date, Time, Timezone): Device and browser you are using: In the meantime, make sure that your browser is fully updated, restart your device, and clear cached data. Thanks again for your support!

Unable to buy FC points via Web app - PlayStation - "error":"invalid_request"

45 Replies

caarlos4u
5 months ago
Since a couple of days, an error occurs when I try to open the PlayStation Store through the PC WebApp (top right "+" symbol) to add FC Points:
{"error":"invalid_request","error_code":4161,"error_description":"The client was not found"}
I've tried everything I could: relogging, deleting cache, other web browsers, restarting PC... but nothing worked.
I believe that there may be a problem with a previous payment, as my credit card expired recently and I had to update it, but it still does not work.
Everything works fine on my PS5 though.
I contacted EA Support and their best answer was for me to post it here... so here I am.
Thank you very much.
caarlos4u
5 months ago
@EA_Barry
My PlayStation Store works perfectly, in web browser in PC and in PS5.
The error only occurs when trying to authenticate via the EA FC 25 Web App.
I don't think it is a PlayStation issue...
xpromjmj
5 months ago
Could you please double-check if there are any issues with the link to the FC app within the PS app?
caarlos4u
5 months ago
I couldn't find any "connections" setting in my PS account.
The only thing that I found is the "Connections" setting in my EA Account, and it is OK.
See attached screenshot.
pepelinho92
5 months ago
It seems they provide the wrong client ID for PSN OAuth.
nandohatesyou
5 months ago
@bendone Same here! Driving me nuts..
fragment1207
5 months ago
typical EA, bad gameplay, tons of bugs, primary school customer service and not sending us fut points despite paying.
absolutely horrendous.
damz_88
5 months ago
The FC25 web app has an error. Whenever I try to buy fc points on any browser I get the following message:
{"error":"invalid_request","error_code":4161,"error_description":"The client was not found"}
I've seen other players on Reddit and Twitter mention the same issue and it hasn't been working for about 2 weeks now. Can someone flag this to the EA Devs please?
Vault5ChOnG
Rising Novice
5 months ago
Same here….
Vault5ChOnG
Rising Novice
5 months ago
@Vault5ChOnG Any update Community Manager? Just saw you reply on other post. I get the error code aswell. Ive went onto psn app and bought the points that way but they wont appear in my app. I am away from home at moment so cant go on the console.

Thanks