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v023uuvdxuni's avatar
v023uuvdxuni
Rising Novice
5 months ago

Unable to Update App – HTTP Status Code 403 / CE-40869-7

Hi,
I'm trying to update an EA Sports app on my PlayStation, but I keep getting HTTP Status Code 403 and PS error code CE-40869-7.
The update won't proceed. I’ve already tried the troubleshooting steps provided by Sony, but the issue still persists.
Could you please help me resolve this?

Thank you.

16 Replies

  • Did you folks added your ID on fourth console or something? 

  • Did anyone found the solution? I'm facing the similar issue. 

  • jayappa's avatar
    jayappa
    Rising Newcomer
    5 months ago

    Same issue  can not play fc25.

    I did erase whole game and tried several times to download but still have 403 error  help me

  • Hey everyone, I hope this helps!
    Yesterday I had the same issue, but today it finally let me download.

    Here is what I tried yesterday:
    - I logged out and closed my console.
    - When I opened it again, it was auto sign-in, but I still got the same error when I tried to download it again.
    - So I gave up and went to sleep.

    What I just did today?
    - I turned on my PS4 console and reset my internet router.
    - Then I went to Notifications > Downloads, deleted the item that failed. 
    - After that, I went back to the home screen, pressed the "Options" button on the EAFC25 game, selected "Check for Update", and  [Go to Downloads]...  Followed the Downloads step again, and this time, it worked!

    So I think the key might be: after logging out or doing something that could help clear the cache, don’t forget to delete the failed download item before trying again.

  • L0ckH33D29's avatar
    L0ckH33D29
    Seasoned Newcomer
    5 months ago

    Update: Logged on just now and well and behold. Game is redownloading. The only change I did since I posted was I downloaded and started playing eFootball. Lol

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