I can't update or play online

I can't play online or update the game, bought on steam this week, I have tried 2 different computers each with so win 11 and win 10 and on neither can I, I seem to have version tu 6. 1 and I think it is from december november, Steam tells me to talk to ea as they can not give support, I can only play friendly and career mode with outdated templates and many players have a colored head, it seems that no one else has this problem or no one knows how to fix it, I have tried to install the update with files from the last update and when I do the game does not open and I have to restore the version from Steam, I have deleted cache from ea and nothing, I have uninstalled the game 10 times and nothing, I do not know what else to do. HELP PLEASE