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iceman-kr-7's avatar
iceman-kr-7
Rising Novice
2 months ago
Solved

Connection issues

Hello guys 

I have connection Issues with EAFC 25. The problem is when I go into a game maybe every second game I get a disconnect but sometimes I got Speed lags or when I load into a game i get a black screen. I don‘t know what to do at this point because my Internet is completely fine I can play other EA games without any connection problems only in EAFC 25. I sometimes i can play 1 game without any problems but the second game I get normally a screen freeze and like 3-5 seconds after a disconnect. I already deleted and installed the game I tried to disconnect and reconnect my internet it‘s not working. Can somebody help me? Does anyone has the same problem as me? 

i appreciate any help 

I wish everyone a beautiful week.

 

Greetings 

 

Tom

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  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Unfortunately, there isn't much you can do. This is just the nature of wireless connections. You could look into powerline adaptors. That has been a good solution for many with a router too far for a wire.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. Thanks for reaching out. I'll see if I can help figure out why you're disconnecting so frequently. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

  • iceman-kr-7's avatar
    iceman-kr-7
    Rising Novice
    2 months ago

    Thank you for help! These are the two Screenshot you asked for. If you need anything more just aks. Have a nice Easter.EA_Aljo​ 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thank you! Would you be able to switch to a wired connection or is your router too far away? Wireless connections are very prone to disconnects and lag.

  • iceman-kr-7's avatar
    iceman-kr-7
    Rising Novice
    2 months ago

    Thank you for your quick answer. I don't have a access point for wired connection. Is there any other option for me? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Unfortunately, there isn't much you can do. This is just the nature of wireless connections. You could look into powerline adaptors. That has been a good solution for many with a router too far for a wire.

  • iceman-kr-7's avatar
    iceman-kr-7
    Rising Novice
    2 months ago

    Okay Thank you for your help! Meanwhile I changed the position of the wlan and now it is working better than before I still have sometimes speedlags but only once a game. I can play multiple games a row without any disconnects or screen freeze. For now it is enough. Thanks for your time and help. I wish you all the best.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    I'm glad to hear there's an improvement. Good luck on the pitch!

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