Forum Discussion

Seasoned Newcomer

12 days ago

Disconnected from champs whilst winning twice and took the loss

Was playing champs like any other day and was winning my second game 10-5 around the 72nd minute was kicked and got the loss very next game I had won and was waiting for pop up to say that I won when...

champions

EA_Aljo

Community Manager

12 days ago

Hello. We should go through some troubleshooting to try to find out why you keep disconnecting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

or1LAndo
Seasoned Newcomer
12 days ago
Ok and that is on the left side of the screen on ultimate team?
- EA_Aljo
  Community Manager
  12 days ago
  It's on the left side of the Connection Quality Report screen.
or1LAndo
Seasoned Newcomer
12 days ago
Liek this?
or1LAndo
Seasoned Newcomer
11 days ago
Here I got it I sent it already but I don’t know if you got it